We performed a comparison between Infraon Desk and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"Better connectivity and integration with more collaborative platforms would be helpful."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Infraon Desk is ranked 39th in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Infraon Desk is rated 7.6, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Infraon Desk is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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