Compare CA Cloud Service Management vs. Freshdesk

CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review while Freshdesk which is ranked 7th in Help Desk Software with 1 review. CA Cloud Service Management is rated 8.0, while Freshdesk is rated 10.0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of Freshdesk writes "We're able to respond to customer inquiries much faster and with better information". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas Freshdesk is most compared with JIRA Service Desk, ServiceNow and Freshservice.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,852 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
360,852 professionals have used our research since 2012.
Ranking
18th
out of 44 in Help Desk Software
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
7th
out of 44 in Help Desk Software
Views
7,474
Comparisons
2,343
Reviews
1
Average Words per Review
224
Avg. Rating
10.0
Top Comparisons
Compared 20% of the time.
Compared 17% of the time.
Compared 14% of the time.
Also Known As
Nimsoft Service Desk
Learn
CA Technologies
Freshworks
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Offer
Learn more about CA Cloud Service Management
Learn more about Freshdesk
Sample Customers
Oakwood Systems GroupHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,852 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email