CA Cloud Service Management vs Freshdesk

CA Cloud Service Management is ranked 15th in Help Desk Software with 4 reviews vs Freshdesk which is ranked 11th in Help Desk Software with 4 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Freshdesk writes "The built-in customer satisfaction surveys made it easy for us to see areas that need improvement, but they shouldn't change the base CSS for existing templates in random updates". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. Freshdesk is most compared with JIRA, Zendesk and JIRA Service Desk. See our CA Cloud Service Management vs Freshdesk report.
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Most Helpful Review
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Find out what your peers are saying about CA Cloud Service Management vs. Freshdesk and others in Help Desk Software
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Quotes From Members Comparing CA Cloud Service Management vs Freshdesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Ca cloud service management vs. freshdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Freshdesk and others in Help Desk Software
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
7,050
Comparisons
3,512
Reviews
4
Followers
663
Avg. Rating
8.8
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Charlie cmyk cyan
Compared 3% of the time.
Zendesk logo
Compared 2% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Freshdesk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Freshworks
  • Vendor 28818 screenshot 1518889624
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Sample Customers
Sample CustomersOakwood Systems GroupHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Newspaper
13%
Media Company
13%
VISITORS READING REVIEWS
Software R&D Company
19%
Manufacturing Company
13%
Retailer
13%
Financial Services Firm
9%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
14%
Large Enterprise
71%
REVIEWERS
Small Business
75%
Midsize Enterprise
13%
Large Enterprise
13%
VISITORS READING REVIEWS
Small Business
52%
Midsize Enterprise
28%
Large Enterprise
20%
Ca cloud service management vs. freshdesk report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Freshdesk and others in Help Desk Software
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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