Most Helpful Review
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Compared 64% of the time.
Compared 9% of the time.
Compared 7% of the time.
Compared 100% of the time.
Compared 20% of the time.
Compared 19% of the time.
Compared 13% of the time.
Also Known As
|Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight||Nimsoft Service Desk|
|CA (A Broadcom Company)||CA (A Broadcom Company)||Freshworks|
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
|CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.||Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.|
Learn more about CA Service Desk Manager
Learn more about CA Cloud Service Management
Learn more about Freshdesk
|Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini||Oakwood Systems Group||Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember|
Financial Services Firm20%
Software R&D Company31%
Comms Service Provider8%
Financial Services Firm8%
Financial Services Firm25%
No Data Available