CA Cloud Service Management vs. Freshservice

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs Freshservice which is ranked 10th in Help Desk Software with 2 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Freshservice writes "The most valuable aspect of the solution is the user experience". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Freshservice is most compared with ServiceNow, Freshdesk and Samanage. See our CA Cloud Service Management vs. Freshservice report.
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Quotes From Members Comparing CA Cloud Service Management vs. Freshservice

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Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Views
3,681
Comparisons
1,204
Reviews
1
Followers
654
Avg. Rating
6.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Compared 12% of the time.
Compared 12% of the time.
Compared 10% of the time.
See more Freshservice competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
Freshworks
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. - with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Sample CustomersOakwood Systems GroupSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
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