CA Cloud Service Management vs Freshservice

CA Cloud Service Management is ranked 15th in Help Desk Software with 4 reviews vs Freshservice which is ranked 10th in Help Desk Software with 1 review. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Freshservice writes "The most valuable aspect of the solution is the user experience". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. Freshservice is most compared with ServiceNow, Samanage and CA Cloud Service Management. See our CA Cloud Service Management vs Freshservice report.
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Most Helpful Review
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Find out what your peers are saying about CA Cloud Service Management vs. Freshservice and others in Help Desk Software
254,138 professionals have used our research since 2012.

Quotes From Members Comparing CA Cloud Service Management vs Freshservice

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Ca cloud service management vs. freshservice report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Freshservice and others in Help Desk Software
254,138 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
4,543
Comparisons
2,460
Reviews
1
Followers
1,391
Avg. Rating
8.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Servicenow
Compared 2% of the time.
Vdvazr h 400x400
Compared 2% of the time.
See more Freshservice competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Freshworks
  • Vendor 28818 screenshot 1518889624
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important – exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Sample Customers
Sample CustomersOakwood Systems GroupSinclair Broadcast GroupWestern CarriersJudson UniversityGolf CanadaTravixProxamaPaymentezReady Auto Transport
Ca cloud service management vs. freshservice report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Freshservice and others in Help Desk Software
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254,138 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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