CA Cloud Service Management vs. Freshservice

As of February 2019, CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review vs Freshservice which is ranked 13th in Help Desk Software with 2 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of Freshservice writes "The most valuable aspect of the solution is the user experience". CA Cloud Service Management is most compared with CA Service Desk Manager. Freshservice is most compared with ServiceNow, Freshdesk and ManageEngine ServiceDesk Plus.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: January 2019.
316,051 professionals have used our research since 2012.
Quotes From Members

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316,051 professionals have used our research since 2012.
Ranking
18th
out of 43 in Help Desk Software
Views
2,602
Comparisons
211
Reviews
1
Followers
217
Avg. Rating
8.0
13th
out of 43 in Help Desk Software
Views
4,044
Comparisons
1,132
Reviews
1
Followers
440
Avg. Rating
6.0
Top Comparisons
Compared 24% of the time.
Compared 24% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
Freshworks
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

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Sample Customers
Oakwood Systems GroupSinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: January 2019.
316,051 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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