We performed a comparison between Ivanti Neurons for ITSM and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
"It is easy to set up."
"This is an excellent alternative to ServiceNow for smaller companies."
"The integrations are quite simple and clear."
"The solution is easy to use and has a user-friendly interface"
"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Configuration requirements are extensive, even in basic Service Desk processes."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
"We'd like more integration with solutions like SolarWinds."
"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."
"The user interface must be made simpler and more effective."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."
"The patching for non-Windows OSes such as Linux is poor."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
Ivanti Neurons for ITSM is ranked 13th in Help Desk Software with 14 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Ivanti Neurons for ITSM is rated 8.2, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Ivanti Neurons for ITSM writes "The solution comes with a host of features for hyper-automation". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Ivanti Neurons for ITSM is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, Cherwell Service Management and ManageEngine ServiceDesk Plus, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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