Most Helpful Review
Use CA Cloud Service Management? Share your opinion.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts.
The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow.
It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information.
It helps when you have an incident or performing a problem change management process.
We can search open and closed cases to find what we have done in other incidents.
Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable.
The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management.
the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind.
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
The solution is easy to use and has a user-friendly interface
The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
This is an excellent alternative to ServiceNow for smaller companies.
Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome.
The monitoring tool is in need of improvement.
The interface for the users is a bit old-fashioned and not user-friendly.
We would like the CMDB to be populated automatically. At the moment, everything is manually created.
We would like more information about all the configurations that we have on our infrastructure side.
Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement).
I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half.
The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help.
The solution needs to improve its reporting features. The user interface needs a lot of improvements.
There's a lack of integration with other products. This needs to be improved.
Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.
Configuration requirements are extensive, even in basic Service Desk processes.
Pricing and Cost Advice
Information Not Available
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If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee.
Compared 64% of the time.
Compared 9% of the time.
Compared 7% of the time.
Compared 100% of the time.
Compared 62% of the time.
Compared 17% of the time.
Compared 6% of the time.
Also Known As
|Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight||Nimsoft Service Desk|
|CA (A Broadcom Company)||CA (A Broadcom Company)||Ivanti|
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
Learn More: https://www.ca.com/us/products...
|CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.||HEAT Service Management is a robust, highly flexible IT Service Management (ITSM) application, built on IT best practices that help customers meet the dynamic needs of a growing business and achieve the highest level of service quality, delivery and performance. We offer the best Hybrid IT experience you'll find in the industry, guaranteed.|
Learn more about CA Service Desk Manager
Learn more about CA Cloud Service Management
Learn more about HEAT Service Management
|Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini||Oakwood Systems Group||AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University|
Financial Services Firm20%
Software R&D Company31%
Comms Service Provider8%
Financial Services Firm8%
Financial Services Firm25%
Marketing Services Firm13%
K 12 Educational Company Or School13%
No Data Available