We performed a comparison between Hornbill Systems Supportworks and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
More Hornbill Systems Supportworks Pricing and Cost Advice →
Hornbill Systems Supportworks is ranked 35th in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Hornbill Systems Supportworks is rated 7.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Hornbill Systems Supportworks writes "Excels in call logging and call flows but is limited in terms of scalability". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Hornbill Systems Supportworks is most compared with ServiceNow, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.