CA Cloud Service Management vs. Hornbill Systems Supportworks

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 1 review vs Hornbill Systems Supportworks which is ranked 24th in IT Service Management (ITSM). The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". CA Cloud Service Management is most compared with CA Service Desk Manager. Hornbill Systems Supportworks is most compared with ServiceNow.
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Most Helpful Review
T Macul
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Ranking
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2,596
Comparisons
218
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1
Followers
277
Avg. Rating
8.0
Views
1,229
Comparisons
306
Reviews
0
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192
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Also Known As
Nimsoft Service DeskSupportworks
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CA Technologies
Hornbill Systems
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
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Sample Customers
Oakwood Systems GroupAylesbury Vale District Council
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