CA Cloud Service Management vs. Hornbill Systems Supportworks

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 2 reviews vs Hornbill Systems Supportworks which is ranked 24th in IT Service Management (ITSM). The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Hornbill Systems Supportworks is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy.

CA Cloud Service Management

Hornbill Systems Supportworks

18327

CA Cloud Service Management

Based on 2 reviews.

29424

Hornbill Systems Supportworks

Most Helpful Review

Lynn Hollinger

Tools/Situation Administrator at A.H. Belo

I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.

Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk... Read more »

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Quotes From Members Comparing CA Cloud Service Management vs. Hornbill Systems Supportworks

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Ranking
RANKING	13th out of 33 In IT Service Management (ITSM) Views 2,572 Comparisons 356 Reviews 2 Followers 307 Avg. Rating 7.5	24th out of 33 In IT Service Management (ITSM) Views 1,196 Comparisons 407 Reviews 0 Followers 212 Avg. Rating N/A
Top Comparisons
Top Comparisons	ServiceNow vs. CA Cloud Service Management Compared 31% of the time. CA Service Desk Manager vs. CA Cloud Service Management Compared 25% of the time. BMC Helix Remedy vs. CA Cloud Service Management Compared 6% of the time. See more CA Cloud Service Management competitors »	ServiceNow vs. Hornbill Systems Supportworks Compared 30% of the time. JIRA Service Desk vs. Hornbill Systems Supportworks Compared 9% of the time. BMC Helix Remedy vs. Hornbill Systems Supportworks Compared 9% of the time. See more Hornbill Systems Supportworks competitors »

Also Known As
Also Known As	Nimsoft Service Desk	Supportworks
Website/Video
Website/Video	CA Technologies	Hornbill Systems
Overview
Overview	CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.	Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
OFFER
Learn more about CA Cloud Service Management Learn More	Learn more about Hornbill Systems Supportworks Learn More
Sample Customers
Sample Customers	Oakwood Systems Group	Aylesbury Vale District Council

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