CA Cloud Service Management vs. Hornbill Systems Supportworks

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 2 reviews vs Hornbill Systems Supportworks which is ranked 24th in IT Service Management (ITSM). The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Hornbill Systems Supportworks is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy.
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Quotes From Members Comparing CA Cloud Service Management vs. Hornbill Systems Supportworks

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Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Views
1,196
Comparisons
407
Reviews
0
Followers
212
Avg. Rating
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Also Known As
Also Known AsNimsoft Service DeskSupportworks
Website/Video
Website/VideoCA Technologies
Hornbill Systems
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
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Sample Customers
Sample CustomersOakwood Systems GroupAylesbury Vale District Council
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