Compare CA Cloud Service Management vs. Hornbill Systems Supportworks

CA Cloud Service Management is ranked 14th in IT Service Management (ITSM) with 1 review while Hornbill Systems Supportworks which is ranked 25th in IT Service Management (ITSM). CA Cloud Service Management is rated 8.0, while Hornbill Systems Supportworks is rated 0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas Hornbill Systems Supportworks is most compared with ServiceNow and JIRA Service Desk.
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Most Helpful Review
T Macul
It has improved our organization through automatic tasks
Automatic tasks.
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Quotes From Members

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Ranking
14th
out of 36 in IT Service Management (ITSM)
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
25th
out of 36 in IT Service Management (ITSM)
Views
1,299
Comparisons
238
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Also Known As
Nimsoft Service DeskSupportworks
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CA Technologies
Hornbill Systems
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.
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Sample Customers
Oakwood Systems GroupAylesbury Vale District Council
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: August 2019.
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359,556 professionals have used our research since 2012.

See also CA Cloud Service Management Reviews, Hornbill Systems Supportworks Reviews, and our list of Best IT Service Management (ITSM) Companies.

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