Most Helpful Review
I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.
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Also Known As
|Also Known As||Nimsoft Service Desk||Supportworks|
|Website/Video||CA Technologies||Hornbill Systems|
|Overview||CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.||Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It's a comprehensive ITIL-compatible application that satisfies most requirements out of the box. Fully integrated processes and support templates mean you can rapidly adopt key components of the service lifecycle. If you don't need all the disciplines immediately, just switch them off until you're ready. Supportworks has the flexibility to support any service desk requirement: HR and FM applications are available. which means you can run all your service desks on a single platform, eliminating duplicated effort, reducing hardware and software costs, and simplifying support.|
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|Sample Customers||Oakwood Systems Group||Aylesbury Vale District Council|