Most Helpful Review
I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing.
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Also Known As
|Also Known As||Nimsoft Service Desk||Tivoli Service Request Manager|
|Overview||CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.||IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.|
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|Sample Customers||Oakwood Systems Group||TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee|