CA Cloud Service Management vs. IBM Tivoli Service Request Manager [EOL]

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs IBM Tivoli Service Request Manager [EOL] which is ranked unranked in Help Desk Software. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. IBM Tivoli Service Request Manager [EOL] is most compared with ServiceNow, BMC Helix Remedy and CA Cloud Service Management.
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Quotes From Members Comparing CA Cloud Service Management vs. IBM Tivoli Service Request Manager [EOL]

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Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Unranked
In Help Desk Software
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more IBM Tivoli Service Request Manager [EOL] competitors »
Also Known As
Also Known AsNimsoft Service DeskTivoli Service Request Manager
Website/Video
Website/VideoCA Technologies
IBM
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.IBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.
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Sample Customers
Sample CustomersOakwood Systems GroupTimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee
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