CA Cloud Service Management vs JIRA Service Desk

CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 4 reviews vs JIRA Service Desk which is ranked 6th in IT Service Management (ITSM) with 1 review. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of JIRA Service Desk writes "​Allows customized processes for our service contracts". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. JIRA Service Desk is most compared with ServiceNow, Zendesk and BMC Remedy.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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Quotes From Members Comparing CA Cloud Service Management vs JIRA Service Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
10,548
Comparisons
9,078
Reviews
1
Followers
1,526
Avg. Rating
10.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Servicenow
Compared 9% of the time.
Zendesk logo
Compared 7% of the time.
Bmc logo80x80
Compared 5% of the time.
See more JIRA Service Desk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Atlassian
  • Vendor 6900 screenshot 1514050314
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
Sample Customers
Sample CustomersOakwood Systems Groupmgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Marketing Services Firm
13%
K 12 Educational Company Or School
13%
VISITORS READING REVIEWS
Financial Services Firm
21%
Comms Service Provider
13%
Retailer
11%
Media Company
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
14%
Large Enterprise
71%
VISITORS READING REVIEWS
Small Business
39%
Midsize Enterprise
19%
Large Enterprise
43%
It service management %28itsm%29 report from it central station 2018 02 17 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in IT Service Management (ITSM).
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252,993 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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