CA Cloud Service Management vs JIRA Service Desk

CA Cloud Service Management is ranked 17th in IT Service Management (ITSM) with 2 reviews vs JIRA Service Desk which is ranked 7th in IT Service Management (ITSM) with 2 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of JIRA Service Desk writes "Transparency of the system helps both internal and external persons involved". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. JIRA Service Desk is most compared with ServiceNow, Zendesk and BMC Remedy. See our CA Cloud Service Management vs JIRA Service Desk report.
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Most Helpful Review
Ca cloud service management vs. jira service desk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs JIRA Service Desk and others in IT Service Management (ITSM).
270,013 professionals have used our research since 2012.

Quotes From Members Comparing CA Cloud Service Management vs JIRA Service Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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Ca cloud service management vs. jira service desk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs JIRA Service Desk and others in IT Service Management (ITSM).
270,013 professionals have used our research since 2012.
Ranking
RANKING
Views
2,523
Comparisons
698
Reviews
2
Followers
589
Avg. Rating
7.5
Views
9,491
Comparisons
8,093
Reviews
2
Followers
1,458
Avg. Rating
10.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Servicenow
Compared 14% of the time.
Zendesk logo
Compared 9% of the time.
Bmc logo80x80
Compared 8% of the time.
See more JIRA Service Desk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1524992460
Atlassian
  • Vendor 6900 screenshot 1524936662
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
OFFER
Learn more about CA Cloud Service Management
Learn more about JIRA Service Desk
Sample Customers
Sample CustomersOakwood Systems Groupmgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Media Company
13%
Marketing Services Firm
13%
VISITORS READING REVIEWS
Financial Services Firm
20%
Comms Service Provider
12%
Retailer
11%
Media Company
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
14%
Large Enterprise
71%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
19%
Large Enterprise
44%
Ca cloud service management vs. jira service desk report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs JIRA Service Desk and others in IT Service Management (ITSM).
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270,013 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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