CA Cloud Service Management vs JIRA Service Desk

CA Cloud Service Management is ranked 16th in IT Service Management (ITSM) with 2 reviews vs JIRA Service Desk which is ranked 8th in IT Service Management (ITSM) with 2 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of JIRA Service Desk writes "Transparency of the system helps both internal and external persons involved". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. JIRA Service Desk is most compared with ServiceNow, Zendesk and BMC Helix Remedy. See our CA Cloud Service Management vs JIRA Service Desk report.
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Quotes From Members Comparing CA Cloud Service Management vs JIRA Service Desk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited users. It is bad when you have 51 users then the price is based on that 100 user tier. Users at 100 will be the most cost effective.JIRA Service Desk has different pricing as it is based on agents. On average, the price is about $300 per agent.Do not forget to calculate add-on costs. These cost a percentage of the JIRA purchasing costs and are based on the number of JIRA users.Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the software by hiring professionals who will help you to make the most of the software, especially in the beginning.I would suggest to always buy licenses through an Atlassian partner, so you can also rely on their expertise.

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288,186 professionals have used our research since 2012.
Ranking
RANKING
Views
2,560
Comparisons
474
Reviews
2
Followers
445
Avg. Rating
7.5
Views
10,428
Comparisons
7,569
Reviews
2
Followers
1,091
Avg. Rating
10.0
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Compared 15% of the time.
Compared 10% of the time.
See more JIRA Service Desk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
Atlassian
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.JIRA Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests. Built on Atlassians JIRA workflow engine, JIRA Service Desk offers a collaborative, agile platform and knowledge base thats low cost, easy to set up and scale, highly flexible, and features a powerfully-simple user experience. Redefine what IT means for your business with JIRA Service Desk.
OFFER
Learn more about CA Cloud Service Management
Learn more about JIRA Service Desk
Sample Customers
Sample CustomersOakwood Systems Groupmgm technology partners, Telestream, Build.com, Zend Technologies, OfficeDrop, PGS Software, American Diabetes Association, NEPTUNE Canada
Top Industries
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
K 12 Educational Company Or School
13%
Newspaper
13%
VISITORS READING REVIEWS
Financial Services Firm
20%
Comms Service Provider
12%
Retailer
11%
Media Company
7%
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
7%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
19%
Large Enterprise
44%
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288,186 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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