We performed a comparison between Kayako and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Kayako is ranked 45th in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Kayako is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Kayako is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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