Compare CA Cloud Service Management vs. Kayako

CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while Kayako is ranked 36th in Help Desk Software. CA Cloud Service Management is rated 6.0, while Kayako is rated 0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas Kayako is most compared with ServiceNow.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,147 professionals have used our research since 2012.
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Top Comparisons
Compared 100% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightNimsoft Service Desk
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CA (A Broadcom Company)
CA (A Broadcom Company)
Kayako
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Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Offer
Learn more about CA Service Desk Manager
Learn more about CA Cloud Service Management
Learn more about Kayako
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOakwood Systems GroupToshiba Canada, Disney, Avast, Namecheap, Texas Tech University
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company31%
Insurance Company10%
Comms Service Provider8%
Financial Services Firm8%
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
Media Company13%
Marketing Services Firm13%
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,147 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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