Kayako vs Serviceaide ChangeGear comparison

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Executive Summary

We performed a comparison between Kayako and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature of Kayako is its flexibility. We can do anything we want with it, which is nice."

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"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear Pros →

Cons
"Some of the reporting in Kayako could be improved. It only has two levels of classification and if there were additional levels added for reporting purposes it would be awesome for our environment."

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"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

More Serviceaide ChangeGear Cons →

Pricing and Cost Advice
  • "Kayako is a highly affordable solution."
  • More Kayako Pricing and Cost Advice →

    Information Not Available
    Ranking
    45th
    out of 59 in Help Desk Software
    Views
    103
    Comparisons
    78
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    31st
    out of 59 in Help Desk Software
    Views
    280
    Comparisons
    198
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.
    Comparisons
    Also Known As
    Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear
    Learn More
    Kayako
    Video Not Available
    Overview

    Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

    Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

    Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


    ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution. 

    Sample Customers
    Toshiba Canada, Disney, Avast, Namecheap, Texas Tech University
    Oakwood Systems Group
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm25%
    Healthcare Company25%
    Marketing Services Firm13%
    Educational Organization13%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise7%
    Large Enterprise73%
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Kayako is ranked 45th in Help Desk Software while Serviceaide ChangeGear is ranked 31st in Help Desk Software. Kayako is rated 8.0, while Serviceaide ChangeGear is rated 7.6. The top reviewer of Kayako writes "Flexible, straightforward implementation, and helpful support". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". Kayako is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.