CA Cloud Service Management vs ManageEngine ServiceDesk Plus

CA Cloud Service Management is ranked 14th in Help Desk Software with 2 reviews vs ManageEngine ServiceDesk Plus which is ranked 7th in Help Desk Software with 8 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of ManageEngine ServiceDesk Plus writes "I use it in a Fortune 1000 company to show physical topologies of software to hardware relationships. It helps eliminate confusion of what hardware/software/users are impacted in DR or maintenance". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Desk and SCSM. See our CA Cloud Service Management vs ManageEngine ServiceDesk Plus report.
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Quotes From Members Comparing CA Cloud Service Management vs ManageEngine ServiceDesk Plus

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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The prices are attractive. Customer can use a subscription if they do not have enough budget.

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288,073 professionals have used our research since 2012.
Ranking
RANKING
Views
2,560
Comparisons
474
Reviews
2
Followers
445
Avg. Rating
7.5
Views
7,909
Comparisons
4,642
Reviews
8
Followers
496
Avg. Rating
8.4
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more ManageEngine ServiceDesk Plus competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
ManageEngine
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 100,000 organizations across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass.

It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction.

Features

ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below.

Incident management: Gain control of your help desk

With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident!

Problem management: Go beyond firefighting

Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem.

Change management: Manage changes with precision

Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes.

Asset management: Track and manage assets with ease

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

IT project management: Deliver IT projects on time

You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success!

Purchases and contracts management: Track IT purchases and contracts

Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry.

Self service portal: Deflect tickets from your service desk

Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets.

Service catalog: Showcase your IT services

Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request.

CMDB: Get the bigger picture

ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making.

Service level agreement: Ensure timely service delivery

Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met.

Reports: Derive decisions with the right data

Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance!

Extensions and integrations: Collaborate easily with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

OFFER
Learn more about CA Cloud Service Management
Learn more about ManageEngine ServiceDesk Plus
Sample Customers
Sample CustomersOakwood Systems GroupTranter IT Infrastructure Services Limited, Sterlite Technologies, averda, Radiology Associates
Top Industries
Top Industries
REVIEWERS
Financial Services Firm
25%
Healthcare Company
25%
Newspaper
13%
Media Company
13%
VISITORS READING REVIEWS
Financial Services Firm
25%
Manufacturing Company
12%
Recruiting/Hr Firm
8%
Engineering Company
8%
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
7%
Large Enterprise
79%
REVIEWERS
Small Business
50%
Midsize Enterprise
25%
Large Enterprise
25%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
33%
Large Enterprise
31%
Find out what your peers are saying about CA Cloud Service Management vs ManageEngine ServiceDesk Plus and others in Help Desk Software.
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288,073 professionals have used our research since 2012.
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