Compare CA Cloud Service Management vs. ManageEngine SupportCenter Plus
CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while ManageEngine SupportCenter Plus is ranked 18th in Help Desk Software with 1 review. CA Cloud Service Management is rated 6.0, while ManageEngine SupportCenter Plus is rated 8.0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of ManageEngine SupportCenter Plus writes "ITIL compliant and records detailed billing-related information for tickets". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas ManageEngine SupportCenter Plus is most compared with SolarWinds DameWare and ServiceNow.
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Most Helpful Review | ||
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Quotes From Members
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | ||
XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts. The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow. It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information. It helps when you have an incident or performing a problem change management process. We can search open and closed cases to find what we have done in other incidents. Being able to specify event rules and SLAs that can help to automate some of the processes that people are doing manually is valuable. The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management. the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind. | The solution is a highly mature product. Because of this, it can stand up to any other product on the market. | The most valuable features are the ITIL compliance and billing. |
Cons | ||
Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome. The monitoring tool is in need of improvement. The interface for the users is a bit old-fashioned and not user-friendly. We would like the CMDB to be populated automatically. At the moment, everything is manually created. We would like more information about all the configurations that we have on our infrastructure side. Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement). I would also like to see a simpler reporting tool. They went from one fairly robust, very complex, reporting tool - it was great - and then they went to another one that was also fairly complex and robust. That's a great tool for people who are report writers, but for the average person who just wants to get a quick little report, it's like handing somebody a chainsaw because they have to break some toothpicks in half. The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help. | The solution needs to improve its reporting features. The user interface needs a lot of improvements. | There is no cloud-based version and it would be helpful if it were available. |
Pricing and Cost Advice | ||
Information Not Available | Information Not Available | The licensing fees depend on different criteria, including options and sizing. |
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Top Comparisons | ||
 Compared 64% of the time.  Compared 9% of the time.  Compared 7% of the time. | Compared 100% of the time. |  Compared 73% of the time. Compared 28% of the time. |
Also Known As | ||
| Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight | Nimsoft Service Desk | |
Learn | ||
| CA (A Broadcom Company) | CA (A Broadcom Company) | ManageEngine |
Overview  | ||
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity. Learn More: https://www.ca.com/us/products... | CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks. | SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. |
Offer | ||
Learn more about CA Service Desk Manager | Learn more about CA Cloud Service Management | Learn more about ManageEngine SupportCenter Plus |
Sample Customers | ||
| Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini | Oakwood Systems Group | Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems |
Top Industries | ||
Healthcare Company29% Financial Services Firm20% Government8% Pharma/Biotech Company4% Software R&D Company29% Insurance Company10% Comms Service Provider9% Financial Services Firm9% | Healthcare Company25% Financial Services Firm25% Newspaper13% Media Company13% | No Data Available |
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,547 professionals have used our research since 2012.
See also CA Cloud Service Management Reviews, ManageEngine SupportCenter Plus Reviews, and our list of Best Help Desk Software Companies.
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