CA Cloud Service Management vs. Micro Focus Service Anywhere [EOL]

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs Micro Focus Service Anywhere [EOL] which is ranked unranked in Help Desk Software with 6 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Micro Focus Service Anywhere [EOL] writes "Easy implementation and good customer experience. Fast time to value". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Micro Focus Service Anywhere [EOL] is most compared with ServiceNow, Micro Focus Service Manager and BMC Helix Remedy. See our CA Cloud Service Management vs. Micro Focus Service Anywhere [EOL] report.
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Quotes From Members Comparing CA Cloud Service Management vs. Micro Focus Service Anywhere [EOL]

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295,143 professionals have used our research since 2012.
Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Unranked
In Help Desk Software
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more Micro Focus Service Anywhere [EOL] competitors »
Also Known As
Also Known AsNimsoft Service DeskHPE Service Anywhere
Website/Video
Website/VideoCA Technologies
Micro Focus
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

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Sample Customers
Sample CustomersOakwood Systems Group· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise Electronique
Top Industries
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Marketing Services Firm
13%
K 12 Educational Company Or School
13%
REVIEWERS
Financial Services Firm
43%
Transportation Company
29%
Government
14%
Consumer Goods
14%
VISITORS READING REVIEWS
Financial Services Firm
70%
Non Tech Company
14%
Software R&D Company
4%
Transportation Company
4%
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295,143 professionals have used our research since 2012.
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