Compare CA Cloud Service Management vs. ProProfs Help Desk

CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review while ProProfs Help Desk which is ranked 38th in Help Desk Software. CA Cloud Service Management is rated 8.0, while ProProfs Help Desk is rated 0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas ProProfs Help Desk is most compared with .
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Most Helpful Review
T Macul
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,582 professionals have used our research since 2012.
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Ranking
18th
out of 44 in Help Desk Software
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
38th
out of 44 in Help Desk Software
Views
38
Comparisons
19
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Nimsoft Service Desk
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CA Technologies
ProProfs
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

ProProfs Help Desk has been developed to cater to the ever-growing needs of the customer service industry. This tool enables agents to track user queries and requests effectively. This kind of issue tracking leads to faster ticket resolution. ProProfs Help Desk is a cloud-based ticketing system; best known for its “shared inbox” feature. Agents can view, access, and assign tickets to the concerned individual or, team while working on the collaborative email-like interface. Besides, managers can prioritize, label, and mark tickets that demand immediate attention and resolution. They can set up workflow rules around filters, priorities, and service level agreements.

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Sample Customers
Oakwood Systems GroupSony, Dell, Cisco
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
360,582 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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