CA Cloud Service Management vs. Salesforce Service Cloud

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 1 review vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 3 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". CA Cloud Service Management is most compared with CA Service Desk Manager. Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce. See our CA Cloud Service Management vs. Salesforce Service Cloud report.
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Most Helpful Review
T Macul
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Ranking
Views
2,596
Comparisons
218
Reviews
1
Followers
277
Avg. Rating
8.0
Views
8,220
Comparisons
1,946
Reviews
2
Followers
405
Avg. Rating
9.5
Top Comparisons
Also Known As
Nimsoft Service DeskService Cloud
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CA Technologies
Salesforce
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about CA Cloud Service Management
Learn more about Salesforce Service Cloud
Sample Customers
Oakwood Systems GroupStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Find out what your peers are saying about CA Cloud Service Management vs. Salesforce Service Cloud and other solutions.
311,143 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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