CA Cloud Service Management vs. Salesforce Service Cloud

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 2 reviews vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. See our CA Cloud Service Management vs. Salesforce Service Cloud report.
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Quotes From Members Comparing CA Cloud Service Management vs. Salesforce Service Cloud

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294,989 professionals have used our research since 2012.
Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Views
7,903
Comparisons
2,021
Reviews
2
Followers
476
Avg. Rating
9.5
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsNimsoft Service DeskService Cloud
Website/Video
Website/VideoCA Technologies
Salesforce
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

OFFER
Learn more about CA Cloud Service Management
Learn more about Salesforce Service Cloud
Sample Customers
Sample CustomersOakwood Systems GroupStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Marketing Services Firm
13%
K 12 Educational Company Or School
13%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
7%
Large Enterprise
79%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
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294,989 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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