CA Cloud Service Management vs Salesforce Service Cloud

CA Cloud Service Management is ranked 15th in Help Desk Software with 4 reviews vs Salesforce Service Cloud which is ranked 8th in Help Desk Software with 3 reviews. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and Micro Focus Service Manager. Salesforce Service Cloud is most compared with BMC Remedyforce, Microsoft Dynamics CRM and Oracle Service Cloud. See our CA Cloud Service Management vs Salesforce Service Cloud report.
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Most Helpful Review
Ca cloud service management vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Salesforce Service Cloud and others in Help Desk Software
253,234 professionals have used our research since 2012.

Quotes From Members Comparing CA Cloud Service Management vs Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Ca cloud service management vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Salesforce Service Cloud and others in Help Desk Software
253,234 professionals have used our research since 2012.
Ranking
RANKING
Views
3,172
Comparisons
965
Reviews
3
Followers
631
Avg. Rating
7.7
Views
9,347
Comparisons
2,229
Reviews
8
Followers
1,051
Avg. Rating
8.1
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more Salesforce Service Cloud competitors »
Also Known As
Also Known AsNimsoft Service DeskService Cloud
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1516099828
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Sample Customers
Sample CustomersOakwood Systems GroupStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
25%
Financial Services Firm
25%
Newspaper
13%
Media Company
13%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Recruiting/Hr Firm
9%
Music Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
21%
Manufacturing Company
15%
Financial Services Firm
15%
Comms Service Provider
11%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
14%
Large Enterprise
71%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
36%
Midsize Enterprise
30%
Large Enterprise
34%
Ca cloud service management vs. salesforce service cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about CA Cloud Service Management vs. Salesforce Service Cloud and others in Help Desk Software
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253,234 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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