Most Helpful Review
Has the ability to quickly add customizable fields that are easily incorporated into the existing framework
Find out what your peers are saying about CA Cloud Service Management vs. Salesforce Service Cloud and other solutions.
311,143 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
out of 34 in IT Service Management (ITSM)
out of 25 in CRM Customer Engagement Centers
Compared 100% of the time.
Compared 32% of the time.
Compared 11% of the time.
Compared 9% of the time.
Also Known As
|Nimsoft Service Desk||Service Cloud|
|CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.|
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Learn more about CA Cloud Service Management
Learn more about Salesforce Service Cloud
|Oakwood Systems Group||Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva|