Compare CA Cloud Service Management vs. ServiceNow

CA Cloud Service Management is ranked 13th in IT Service Management (ITSM) with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 22 reviews. CA Cloud Service Management is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas ServiceNow is most compared with BMC Helix Remedy, Zendesk and JIRA Service Desk.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: September 2019.
366,090 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
438
Comparisons
190
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
Views
46,537
Comparisons
27,822
Reviews
23
Average Words per Review
599
Avg. Rating
8.3
Top Comparisons
Compared 21% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
ServiceNow
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about CA Cloud Service Management
Learn more about ServiceNow
Sample Customers
Oakwood Systems GroupAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
REVIEWERS
Healthcare Company25%
Financial Services Firm25%
Media Company13%
Marketing Services Firm13%
REVIEWERS
Healthcare Company15%
Financial Services Firm14%
Insurance Company11%
University9%
VISITORS READING REVIEWS
Software R&D Company21%
Financial Services Firm11%
Manufacturing Company8%
Comms Service Provider7%
Company Size
REVIEWERS
Small Business14%
Midsize Enterprise7%
Large Enterprise79%
REVIEWERS
Small Business13%
Midsize Enterprise13%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise16%
Large Enterprise67%
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in IT Service Management (ITSM). Updated: September 2019.
366,090 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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