CA Cloud Service Management vs. ServiceNow

As of March 2019, CA Cloud Service Management is ranked 14th in IT Service Management (ITSM) with 1 review vs ServiceNow which is ranked 1st in IT Service Management (ITSM) with 25 reviews. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". CA Cloud Service Management is most compared with CA Service Desk Manager. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in IT Service Management (ITSM). Updated: March 2019.
325,421 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
Views
2,615
Comparisons
205
Reviews
1
Followers
211
Avg. Rating
8.0
Views
75,620
Comparisons
25,048
Reviews
26
Followers
1,323
Avg. Rating
8.5
Top Comparisons
Compared 18% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
ServiceNow
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about CA Cloud Service Management
Learn more about ServiceNow
Sample Customers
Oakwood Systems GroupAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Newspaper13%
Media Company13%
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm18%
University11%
Energy/Utilities Company8%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business14%
Midsize Enterprise7%
Large Enterprise79%
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise25%
Large Enterprise56%
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in IT Service Management (ITSM). Updated: March 2019.
325,421 professionals have used our research since 2012.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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