We performed a comparison between N-able MSP Manager and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
Earn 20 points
N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. N-able MSP Manager is rated 8.4, while Serviceaide ChangeGear is rated 7.6. The top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". N-able MSP Manager is most compared with JIRA Service Management, Freshdesk and ServiceNow, whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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