CA Cloud Service Management vs Symphony SUMMIT IT Management Suite

CA Cloud Service Management is ranked 15th in Help Desk Software with 2 reviews vs Symphony SUMMIT IT Management Suite which is ranked 21st in Help Desk Software. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and IBM Tivoli Service Request Manager. Symphony SUMMIT IT Management Suite is most compared with ServiceNow, Vision Helpdesk and Zendesk.
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Quotes From Members Comparing CA Cloud Service Management vs Symphony SUMMIT IT Management Suite

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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269,560 professionals have used our research since 2012.
Ranking
RANKING
Views
2,523
Comparisons
698
Reviews
2
Followers
589
Avg. Rating
7.5
Views
1,410
Comparisons
1,228
Reviews
0
Followers
698
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »See more Symphony SUMMIT IT Management Suite competitors »
Also Known As
Also Known AsNimsoft Service DeskSummus IT Management Suite
Website/Video
Website/VideoCA Technologies
  • Vendor 6987 screenshot 1524992460
Symphony SUMMIT
  • Vendor 21582 screenshot 1521913035
OverviewQuestionmark icon
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Sample Customers
Sample CustomersOakwood Systems GroupMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software.
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269,560 professionals have used our research since 2012.
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