Compare CA Cloud Service Management vs. SysAid

CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review while SysAid which is ranked 11th in Help Desk Software with 1 review. CA Cloud Service Management is rated 8.0, while SysAid is rated 9.0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, the top reviewer of SysAid writes "An ITIL-based service management system with powerful customisation features". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Most Helpful Review
T Macul
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,556 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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The pricing of SysAid is less than its competitors.

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Ranking
18th
out of 44 in Help Desk Software
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
11th
out of 44 in Help Desk Software
Views
1,997
Comparisons
665
Reviews
1
Average Words per Review
640
Avg. Rating
9.0
Top Comparisons
Compared 28% of the time.
Compared 12% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
SysAid
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
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Learn more about CA Cloud Service Management
Learn more about SysAid
Sample Customers
Oakwood Systems GroupLAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
359,556 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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