CA Cloud Service Management vs. TOPdesk

CA Cloud Service Management is ranked 16th in Help Desk Software with 2 reviews vs TOPdesk which is ranked 22nd in Help Desk Software. The top reviewer of CA Cloud Service Management writes "I can do an upgrade that night and the next morning my system will be up. Would like it to be more visually appealing". CA Cloud Service Management is most compared with ServiceNow, CA Service Desk Manager and BMC Helix Remedy. TOPdesk is most compared with JIRA Service Desk, ServiceNow and Zendesk.
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Quotes From Members Comparing CA Cloud Service Management vs. TOPdesk

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295,587 professionals have used our research since 2012.
Ranking
RANKING
Views
2,572
Comparisons
356
Reviews
2
Followers
307
Avg. Rating
7.5
Views
2,758
Comparisons
1,755
Reviews
0
Followers
209
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more CA Cloud Service Management competitors »
Compared 27% of the time.
Compared 16% of the time.
Compared 14% of the time.
See more TOPdesk competitors »
Also Known As
Also Known AsNimsoft Service Desk
Website/Video
Website/VideoCA Technologies
TOPdesk
Overview
OverviewCA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
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Sample Customers
Sample CustomersOakwood Systems GroupCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
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