Compare CA Cloud Service Management vs. TOPdesk

CA Cloud Service Management is ranked 18th in Help Desk Software with 1 review while TOPdesk which is ranked 22nd in Help Desk Software. CA Cloud Service Management is rated 8.0, while TOPdesk is rated 0. The top reviewer of CA Cloud Service Management writes "It has improved our organization through automatic tasks". On the other hand, CA Cloud Service Management is most compared with CA Service Desk Manager, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Zendesk.
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Most Helpful Review
T Macul
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Ranking
18th
out of 44 in Help Desk Software
Views
2,678
Comparisons
193
Reviews
1
Average Words per Review
152
Avg. Rating
8.0
22nd
out of 44 in Help Desk Software
Views
3,563
Comparisons
1,533
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 35% of the time.
Compared 16% of the time.
Compared 14% of the time.
Also Known As
Nimsoft Service Desk
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CA Technologies
TOPdesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
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Sample Customers
Oakwood Systems GroupCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: August 2019.
361,263 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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