Compare CA Cloud Service Management vs. TOPdesk

CA Cloud Service Management is ranked 21st in Help Desk Software with 1 review while TOPdesk is ranked 13th in Help Desk Software with 1 review. CA Cloud Service Management is rated 6.0, while TOPdesk is rated 10.0. The top reviewer of CA Cloud Service Management writes "A fairly stable solution that’s highly mature, but has a poor user interface". On the other hand, the top reviewer of TOPdesk writes "Fast and easy to implement, with a well-defined process and interaction". CA Cloud Service Management is most compared with CA Service Desk Manager, whereas TOPdesk is most compared with ServiceNow, JIRA Service Desk and Freshdesk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,978 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The solution is a highly mature product. Because of this, it can stand up to any other product on the market.

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This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

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Cons
The solution needs to improve its reporting features. The user interface needs a lot of improvements.

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An operator is also a user but requires creating two different records.

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Ranking
21st
out of 44 in Help Desk Software
Views
314
Comparisons
147
Reviews
1
Average Words per Review
448
Avg. Rating
6.0
13th
out of 44 in Help Desk Software
Views
1,806
Comparisons
1,501
Reviews
1
Average Words per Review
115
Avg. Rating
10.0
Top Comparisons
Compared 38% of the time.
Compared 15% of the time.
Compared 10% of the time.
Also Known As
Nimsoft Service Desk
Learn
CA (A Broadcom Company)
TOPdesk
Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about CA Cloud Service Management
Learn more about TOPdesk
Sample Customers
Oakwood Systems GroupCity of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
389,978 professionals have used our research since 2012.
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