We performed a comparison between Serviceaide ChangeGear and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The product provides excellent daily reports."
"The flexibility is the product's most valuable feature."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"I like the integration with other applications or vendors."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"I would like it if they could provide their customers with more qualified support."
"The pricing model is complicated and would be more predictable if it were simplified."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The solution's private cloud is much too expensive."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
Earn 20 points
Serviceaide ChangeGear is ranked 31st in IT Service Management (ITSM) while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. Serviceaide ChangeGear is rated 7.6, while vRealize Business for Cloud is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
