We performed a comparison between One Identity Manager and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two User Provisioning Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"It has a very user-friendly interface compared to what we are used to, and it is highly configurable. In the old solution, when we needed to do something, we had to have a programmer sitting next to us, whereas, in Omada Identity, everything is configurable."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."
"Omada's most valuable aspect is its usability."
"The most valuable feature in Omada is the governance. We work with other products and other product vendors, but the sweet spot in the market for Omada is where things are heavy on governance."
"The thing that I find most valuable is that Omada consists of building blocks, which means that you can configure almost anything you want without using custom code, making it pretty easy to do. It's possible to connect to multiple target systems and to create one role that consists of different permissions in the different target systems. So one role in Omada can make sure that you have an account in three different systems."
"We are able to onboard new user accounts much faster by automating the process and standardizing our operations globally. Previously, there were many individual processes and manual admin interactions. We also see a lot of cost savings and benefits because through automation and standardization."
"The back-end, its capabilities, and workflows are very good."
"Workflow management is an important feature. With other identity management products, there was no workflow management so we had to build it ourselves."
"The most valuable feature is the JML. Unlike other identity manager tools, the JML is more customizable, making it easier to find."
"At the time of the onboarding, this is solution that we have interfacing with HR. On the same day an employee is hired, an account is created and available for the manager when the end user arrives. The opposite is true. The moment employment is terminated, the same day everything is disabled, then later deleted."
"We have reduced about 60% of our help desk calls, especially for onboarding and simple tasks that do One Identity automation."
"The most valuable feature for me is the built-in security, which is the best that I have seen."
"The product is flexible. For example, it offers cloud features."
"This solution is quite flexible. We have a lot of customization since we have our own business processes."
"Connector Xpress and Policy Xpress and the new interface."
"It is easy to use, and does not requires an extensive programming or development background."
"Governance."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"The scalability potential is there if a company needs to expand."
"Word mining and risk campaigns are the most valuable features of this solution."
"It has improved our user management. It is definitely streamlined."
"It has good endpoint support and endpoint connectivity to different versioning endpoints."
"The user interface should have a more flexible design, where you can change it to your requirement."
"The Omada Identity SaaS version doesn't provide all the features Omada Identity on-premise provides."
"I would like to see them expand the functionality of the tool to continue to be competitive with the monsters out there. For example, they could add functionality on the authentication side, functionality that Octa and SailPoint have. But they should do that while maintaining the same simplicity that makes Omada a product of choice today."
"We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud."
"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."
"The account management integration isn't bad, but it isn't plug-and-play like Microsoft Azure. You need some deep development knowledge to set up the connectors."
"Omada's reporting functionality is limited and could benefit from greater customization."
"The reporting and importing have room for improvement."
"The web portal can be a bit muggy at times. This is one of the key complaints from our customers."
"They could improve the support. Sometimes, you make a service request and don't get an answer. Then, sometimes, we don't get a response that we want, and it's frustrating."
"The tool to develop the web portal needs improvement."
"The customization process should be simplified."
"A feature that I would like to see is a mobile app that provides users the ability to make changes or add users to the Active Directory, on the fly."
"Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out. The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager."
"The system role manager, or some of the roles that are inside Identity Manager, are limited to one user. It would be more flexible if these responsibility roles could be attached to many people."
"The performance is quite bad, but this is because we have a very old version."
"The product works slowly while accessing cloud-native solutions."
"I find the API boring. I also faced issues while integrating with CA SSO."
"Integration capabilities with other solutions and formats, including JSON, could be improved."
"The development process to create this connector is not as easy as I would like."
"There are times that it takes too long to generate reports and to run the assessment tools to collect the information."
"The support from Symantec Identity Governance and Administration could improve."
"We would like to see integration with analytics. Also, for them to be more efficient regarding discovering and implementing new rules."
"Provisioning has a dependency on Windows."
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One Identity Manager is ranked 2nd in User Provisioning Software with 74 reviews while Symantec Identity Governance and Administration is ranked 9th in User Provisioning Software with 65 reviews. One Identity Manager is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of One Identity Manager writes "The JML is customizable but the support team isn't strong". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". One Identity Manager is most compared with SailPoint IdentityIQ, Oracle Identity Governance, EVOLVEUM midPoint, Cisco ISE (Identity Services Engine) and Saviynt, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, Microsoft Identity Manager, SAP Identity Management and Cisco ISE (Identity Services Engine). See our One Identity Manager vs. Symantec Identity Governance and Administration report.
See our list of best User Provisioning Software vendors and best Identity Management (IM) vendors.
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