We performed a comparison between ForgeRock and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"Its best feature is definitely the process design. It is quite easy and straightforward to design a process."
"Two valuable features of Omada Identity are the ability to discover accounts and link them to identities, and the automatic disabling of inactive accounts or identities."
"The teams we work with at Omada provide great insights and support. Overall, it has been a pleasure working with them. That's the part we value the most."
"What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want."
"We have found the identity and access management tools in the solution to be particularly useful for our organization."
"Easy to navigate, handle and manage the applications."
"ForgeRock products are customizable, and the out-of-the-box features are solid, too. I primarily use the OIDC compliance features. It's just a configuration. it's easy to set up and customize trees. We can add our own features if necessary. Banks and corporations have different standards and specific validations."
"The most valuable features are that it is easy to manage and it's stable."
"Easy to customize and adaptable to any environment."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"The product is easy to set up."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"Automated provisioning removes manual labor and manual provisioning."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"The solution is easy to scale."
"Out-of-the-box the product has a lot of opportunity for configuration and sophisticated identity management capability."
"It's a very useful tool that has improved our client's security, from day one."
"It has improved our user management. It is definitely streamlined."
"There are many valuable features within the solution. The product is easy to customize. It’s also highly secure."
"The scalability potential is there if a company needs to expand."
"The security permission inside Omada needs improvement. It's tricky to set up."
"Functionality and usability could be improved."
"The user interface should have a more flexible design, where you can change it to your requirement."
"I would like to search on date fields, which is not possible now."
"The user interface could be improved. The interface between Omada and the user is mainly text-based."
"Omada could make it a bit more convenient to send emails based on events automatically. Having that functionality is critical for us to maintain transparency."
"There's a challenge with handling large amounts of data in this system."
"The backend is pretty good but the self-service request access screen, the GUI, needs improvement. It's an old-fashioned screen. Also, Omada has reports, but I wouldn't dare show them to the business because they look like they're from 1995. I know they are working on these things and that’s good, because they’re really needed."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"The identity management model needs a bit of improvement."
"Automatic Deployment needs improvement. it could be made easier."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"The solution could improve by adding more advertising and marketing."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"There are times that it takes too long to generate reports and to run the assessment tools to collect the information."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"The product works slowly while accessing cloud-native solutions."
"The directory has room for improvement. Also, the dashboards and, in particular, the KPI dashboard that shows the current user’s information needs reworking."
"The solution is not the best or the fastest available."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
"The reporting functions."
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ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Symantec Identity Governance and Administration is ranked 19th in Identity Management (IM) with 65 reviews. ForgeRock is rated 8.0, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Identity Governance and Administration is most compared with SailPoint IdentityIQ, AlertEnterprise Enterprise Guardian, Microsoft Identity Manager, SAP Identity Management and BeyondTrust Endpoint Privilege Management. See our ForgeRock vs. Symantec Identity Governance and Administration report.
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We monitor all Identity Management (IM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
