We performed a comparison between Everbridge IT Alerting and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"With SaaS, we can implement in other regions without having to physically go to there."
"A robust solution with multiple modules that can be leveraged."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"The post mortem reports are descriptive, indicating who joined the call and when."
"The most valuable feature is the support calendars."
"It alerts the operators when it is time to repair the communications and the IPLs."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"It reduces the number of repetitive motions required by a human to respond to the system."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"Explanations are limited to 500 characters in description fields."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Some of the command sequences are too long."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"The GUI interface could be improved, but that is coming. They are working on that."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring. Everbridge IT Alerting is rated 8.8, while OPS/MVS Automation Intelligence is rated 9.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas OPS/MVS Automation Intelligence is most compared with BMC MainView, BMC TrueSight Operations Management, SCOM and IBM Tivoli OMEGAMON.
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
