We performed a comparison between OPS/MVS Automation Intelligence and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."It alerts the operators when it is time to repair the communications and the IPLs."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied."
"I can and interrupt what's going on, bring a job down if I need to, and bring it back up."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional."
"Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The SMS pages and the mobile application are pretty much the top two features."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The initial setup is straightforward."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"It’s quite hard to reach the support team."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"They could include incident merging and alert grouping features in the product."
Earn 20 points
OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OPS/MVS Automation Intelligence is rated 9.4, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, SCOM, BMC TrueSight Operations Management and DX Spectrum, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.