OPS/MVS Automation Intelligence vs PagerDuty Operations Cloud comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between OPS/MVS Automation Intelligence and PagerDuty Operations Cloud based on real PeerSpot user reviews.

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To learn more, read our detailed Event Monitoring Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It alerts the operators when it is time to repair the communications and the IPLs.""If something breaks and it goes down when it's not supposed to, automation brings it right back up.""It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome.""​The follow-up surprised me. Making sure that I am happy with what I have gone to them on. They will call after I have made changes and verify that I am happy with the changes that I did have to make. If it did not fix the complete problem, they go back over it until I am satisfied.​""I can and interrupt what's going on, bring a job down if I need to, and bring it back up.""It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling.""The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional.""Once automatic IPL has been defined, anyone can perform an IPL with very little intervention. We know that all of the components will be started correctly."

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"Alert deduplication and noise reduction for alerts are the major features that I found useful.""The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts.""The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting.""The SMS pages and the mobile application are pretty much the top two features.""The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls.""PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone.""The product has valuable on-call scheduling, escalation, and incident workflow management features.""The initial setup is straightforward."

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Cons
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into.""Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day.""The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented.""One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky.""The reason sometimes it is not stable, we do not have the expertise to write the script.​""It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it.""Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions.""​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"

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"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe.""Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.""This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations.""I would like to see more content in the notification messages; although, that might be a configuration on our end.""It’s quite hard to reach the support team.""I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense.""The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.""They could include incident merging and alert grouping features in the product."

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Pricing and Cost Advice
Information Not Available
  • "Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
  • "The cost is quite high. But if you want to get a full-featured application and you have a big team..."
  • "If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
  • "If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • "There is a license needed to use PagerDuty."
  • "PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
  • More PagerDuty Operations Cloud Pricing and Cost Advice →

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    Top Answer:The product easily integrates with other solutions.
    Top Answer:The price is very high. I rate the pricing a six out of ten. The license for stakeholders is very limited.
    Top Answer:It’s quite hard to reach the support team.
    Ranking
    14th
    out of 20 in Event Monitoring
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    Views
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    Average Words per Review
    399
    Rating
    8.4
    Comparisons
    Also Known As
    CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
    Learn More
    Overview
    z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.

    The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

    PagerDuty Features

    PagerDuty has many valuable key features. Some of the most useful ones include:

    • 650+ integrations
    • Alerting
    • Native apps with push notifications
    • On-call duty scheduling
    • Automatic escalation of alerts
    • Reliable, distributed architecture
    • Incident reporting
    • Real-time monitoring
    • Network analysis
    • Issue tracking
    • Access controls/permissions
    • Service Level Agreement (SLA) management

    PagerDuty Benefits

    There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

    • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
    • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
    • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
    • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
    • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

    Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

    PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

    Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

    A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

    Sample Customers
    Tieto
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    REVIEWERS
    Financial Services Firm57%
    Healthcare Company10%
    Energy/Utilities Company10%
    Insurance Company10%
    VISITORS READING REVIEWS
    Financial Services Firm34%
    Computer Software Company11%
    Manufacturing Company11%
    Logistics Company9%
    REVIEWERS
    Financial Services Firm30%
    Computer Software Company13%
    Comms Service Provider13%
    Pharma/Biotech Company9%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm13%
    Retailer7%
    Manufacturing Company7%
    Company Size
    REVIEWERS
    Small Business4%
    Large Enterprise96%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise5%
    Large Enterprise89%
    REVIEWERS
    Small Business30%
    Midsize Enterprise25%
    Large Enterprise45%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    Buyer's Guide
    Event Monitoring
    March 2024
    Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OPS/MVS Automation Intelligence is rated 9.4, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, SCOM, BMC TrueSight Operations Management and DX Spectrum, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.