We performed a comparison between ForgeRock and Symantec Privileged Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The most valuable features are that it is easy to manage and it's stable."
"I like the way it is handling authentication and authorization."
"ForgeRock is an extensive product with many functionalities and capabilities, much more than many other tools combined."
"Easy to navigate, handle and manage the applications."
"I like the intelligent authentication feature."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"It is great for identity governance."
"It's easy to use and easy to configure."
"The two factor authentication, and the single most important capability was it supported PIV and CAC as one of the two factors. That was pretty huge for us."
"We can check the activities in the server for fragile files and documents in case of any issues."
"Transparent login for users of privileged IDs (Linux, Windows). This prevents sharing of the password because it is never seen."
"The key benefits are we improve our governance. We ensure we can build more trust in the way we run and operate our environment, and most of all is the accountability."
"Whoever built it from the ground up, they understand how an organization is laid out."
"It reduces the viral attacks on my website. It also allows certain users access to see what happens daily."
"The product's support services in the French language are not free."
"They should improve the solution by include reporting."
"We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."
"The identity management model needs a bit of improvement."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."
"As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."
"Bring more technology into the portfolio and being able to collapse those products into a much more integrated way."
"The service account management functionality needs to be extended to application pools, SQL database, PowerShell scripts, service account discovery, etc."
"We experience stability issues after every patch upgrade. This is a place where CA needs to improve drastically."
"An improvement for this solution is that it should not be constantly based on user name and password. There should be a condition to edit and update your username."
"They need to do a little bit more on the mainframe side."
"Instead of just giving passwords to the user based on job function, from auditing perspective, turn that cycle around. That would really help from an auditing standpoint."
"We have to do a lot of manual work to automate features."
"It's difficult to locate the reports, there are limits on what reports can be run from the GUI, and the report formats are lacking."
More Symantec Privileged Access Manager Pricing and Cost Advice →
ForgeRock is ranked 4th in Access Management with 27 reviews while Symantec Privileged Access Manager is ranked 18th in Privileged Access Management (PAM) with 50 reviews. ForgeRock is rated 8.0, while Symantec Privileged Access Manager is rated 7.8. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Symantec Privileged Access Manager writes "Allows IT and consultants to access the infrastructure environment but needs more security and better support". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Symantec Privileged Access Manager is most compared with CyberArk Privileged Access Manager, Cisco ISE (Identity Services Engine), BeyondTrust Endpoint Privilege Management and ARCON Privileged Access Management.
We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.