We performed a comparison between Clarity SM and LiveAgent based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It helps when you have an incident or performing a problem change management process."
"The in-service catalog is quite useful."
"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It has allowed us to be more efficient in our problem and change management processes and procedures."
"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"The upgrade was pretty complex."
"If I had to choose, it would be more around the user interface than the mobile experience."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"They need to improve the High Availability, and the native integration between CA Service Desk Manager, CA Process Automation, CA Service Catalog and CA Unified Self-Service."
"The product needs to have a better user experience in the interface and mobile functionality."
"Compared to some of the other products, I think we are bit behind."
"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share."
"Connection to other softwares could be improved."
"There are other products that are more popular."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while LiveAgent is ranked 33rd in Help Desk Software. Clarity SM is rated 7.8, while LiveAgent is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of LiveAgent writes "Service level optimization is key as is the integrated email and chat functions". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas LiveAgent is most compared with .
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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