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Clarity SM vs Mobile Reach comparison

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Clarity SM

Read 107 Clarity SM reviews
714 views|453 comparisons
85% willing to recommend
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Mobile Reach

27 views|23 comparisons
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Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Clarity SM and Mobile Reach based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
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768,246 professionals have used our research since 2012.
Featured Review
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
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Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they… more »
    Read all 13 answers   →
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    Earn 20 points

    Ranking
    22nd
    out of 49 in IT Service Management (ITSM)
    Views
    714
    Comparisons
    453
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    28th
    out of 42 in Field Service Management
    Views
    27
    Comparisons
    23
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More
    Broadcom
    Mobile Reach
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    The Mobile Reach platform is a best-in-class mobile enterprise application platform that allows organizations to easily extend enterprise applications to mobile users across a variety of mobile devices and form factors. Powering highly complex mobile workflows across the globe, Mobile Reach is a proven enterprise mobility solution that enables cross-platform mobile app development and deployment.
     
    With industry leading levels of security, scalability, and end user adoption, IT departments in large corporations, federal agencies, and branches of the U.S. Military use Mobile Reach for device native mobile apps that connect to mission-critical backend systems. Standardize and scale mobility initiatives with low costs of ownership and administration. Mobile Reach supports a wide variety of mobile operating systems and technologies, including iOS, Android, BlackBerry, Windows and Windows Mobile, as well as laser scanning, RFID and NFC-enabled mobile devices.

    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Gogo, AstarZeneca, NYSE Euronext, Sony Pictures, Catholic Health Initiatives, CompuCom, CWS, Dataport, EatonVance, Emory Healthcare, PayPal, US Army
    Top Industries
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Financial Services Firm12%
    Manufacturing Company10%
    Real Estate/Law Firm7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise10%
    Large Enterprise61%
    No Data Available
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
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    768,246 professionals have used our research since 2012.

    Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while Mobile Reach is ranked 28th in Field Service Management. Clarity SM is rated 7.8, while Mobile Reach is rated 0.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Mobile Reach is most compared with .

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.