We performed a comparison between Clarity SM and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"You can customize it and make it work to the client's needs."
"The most valuable features are the requests and incident tracking."
"The solution's back-end architecture is very good for end users."
"It is easy to tell what needs fixing and the priority of things."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"It improves our service delivery process. We're more efficient. We're leveraging the ticketing system, which is always more efficient, so we can measure and improve."
"Self-service interface means people can check their own tickets."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"More user experience in the look and feel of the application. "
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
"On permissions, there are options to do groups and options to do roles. What is practical, you have to pick one or the other, for both read and write permissions."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"The upgrade was pretty complex."
"Compared to some of the other products, I think we are bit behind."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"They should enhance the service desk manager's service point function to be more customizable."
"The system shuts down about once a month which is frustrating."
"The setting up process is not quite easy. It's quite difficult."
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while Samanage is ranked 26th in Help Desk Software with 3 reviews. Clarity SM is rated 7.8, while Samanage is rated 7.6. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.
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