We performed a comparison between Clarity SM and IBM Tivoli Service Request Manager [EOL] based on real PeerSpot user reviews.
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Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while IBM Tivoli Service Request Manager [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Clarity SM is rated 7.8, while IBM Tivoli Service Request Manager [EOL] is rated 0.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, Clarity SM is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), SymphonyAI IT Service Management and BeyondTrust Remote Support, whereas IBM Tivoli Service Request Manager [EOL] is most compared with .
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