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Clarity SM vs salesforce.com Desk.com [EOL] comparison

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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Clarity SM and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,319 professionals have used our research since 2012.
Featured Review
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
Anonymous User
Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier.
Yes, we learned to be more careful about selecting products and we ended up using a different product which is superior.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so many limitations in this particular UI. Thus, similar to the existing UI, they… more »
    Read all 13 answers   →
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    Earn 20 points

    Ranking
    23rd
    out of 59 in Help Desk Software
    Views
    685
    Comparisons
    434
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    Unranked
    In Help Desk Software
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Desk.com, Salesforce Assistly
    Learn More
    Broadcom
    Salesforce
    Overview

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Desk.com's all-in-one support app has everything fast-growing business need to provide fast, awesome customer service. It's easy to get up and running. You can see all of your cases in one place and engage with customers across all channels (Twitter, Facebook, phone, email, chat, and discussion boards) in one easy-to-use desktop, and get the insights you need to grow your business. Desk.com automatically integrates with Salesforce and scales no matter how big your business grows. Desk.com is used by thousands of companies including Yelp, Asana, Disqus, Square, iHeartRadio, Munchery, and One Kings Lane.

    Sample Customers
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    One Kings Lane, Munchery, ZenPayroll, Spotify, SoundCloud, Pandora
    Top Industries
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Manufacturing Company9%
    Real Estate/Law Firm6%
    No Data Available
    Company Size
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise9%
    Large Enterprise62%
    No Data Available
    Buyer's Guide
    Help Desk Software
    April 2024
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    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,319 professionals have used our research since 2012.

    Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Clarity SM is rated 7.8, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Clarity SM is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), BeyondTrust Remote Support and IBM Maximo, whereas salesforce.com Desk.com [EOL] is most compared with .

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.