Compare CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

CA Service Desk Manager is ranked 2nd in Help Desk Software with 26 reviews while Symphony SUMMIT IT Management Suite is ranked 25th in Help Desk Software. CA Service Desk Manager is rated 7.8, while Symphony SUMMIT IT Management Suite is rated 0. The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". On the other hand, CA Service Desk Manager is most compared with ServiceNow, CA Cloud Service Management and JIRA Service Desk, whereas Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Helix ITSM and BMC Remedy Asset Management.
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Most Helpful Review
Use Symphony SUMMIT IT Management Suite? Share your opinion.
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,355 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.

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371,355 professionals have used our research since 2012.
Ranking
2nd
out of 44 in Help Desk Software
Views
4,320
Comparisons
1,819
Reviews
26
Average Words per Review
565
Avg. Rating
7.8
25th
out of 44 in Help Desk Software
Views
1,183
Comparisons
1,011
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSummus IT Management Suite
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CA (A Broadcom Company)
Symphony SUMMIT
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: October 2019.
371,355 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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