CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

As of February 2019, CA Service Desk Manager is ranked 2nd in Help Desk Software with 44 reviews vs Symphony SUMMIT IT Management Suite which is ranked 20th in Help Desk Software. The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". CA Service Desk Manager is most compared with ServiceNow, JIRA Service Desk and BMC Helix Remedy. Symphony SUMMIT IT Management Suite is most compared with ServiceNow, BMC Helix Remedy and BMC Remedy Asset Management.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Symphony SUMMIT IT Management Suite? Share your opinion.
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,134 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

Read more »

Information Not Available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
317,134 professionals have used our research since 2012.
Ranking
2nd
out of 43 in Help Desk Software
Views
13,566
Comparisons
2,002
Reviews
46
Followers
359
Avg. Rating
8.0
20th
out of 43 in Help Desk Software
Views
1,761
Comparisons
780
Reviews
0
Followers
339
Avg. Rating
N/A
Top Comparisons
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSummus IT Management Suite
Learn
CA Technologies
Symphony SUMMIT
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
Offer
Learn more about CA Service Desk Manager
Learn more about Symphony SUMMIT IT Management Suite
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,134 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email