CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

CA Service Desk Manager is ranked 2nd in Help Desk Software with 57 reviews vs Symphony SUMMIT IT Management Suite which is ranked 21st in Help Desk Software. The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". CA Service Desk Manager is most compared with ServiceNow, JIRA Service Desk and Micro Focus Service Manager. Symphony SUMMIT IT Management Suite is most compared with ServiceNow, Vision Helpdesk and BMC Helix Remedy.
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Quotes From Members Comparing CA Service Desk Manager vs. Symphony SUMMIT IT Management Suite

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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304,717 professionals have used our research since 2012.
Ranking
Views
13,270
Comparisons
2,164
Reviews
55
Followers
411
Avg. Rating
8.1
Views
1,686
Comparisons
786
Reviews
0
Followers
339
Avg. Rating
N/A
Unranked
In Help Desk Software
Top Comparisons
See more CA Service Desk Manager competitors »See more Symphony SUMMIT IT Management Suite competitors »
Compared 29% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSummus IT Management Suite
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CA Technologies
Symphony SUMMIT
Null Vendor
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Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Symphony SUMMIT is an enterprise class IT Operations Management platform which provides integrated, intelligent and innovative solutions across Service, Asset, Availability and Project Management. The ITIL 2011 certified solution, also featured by Gartner as a 'Cool Vendor' helps CIOs and service providers manage the cost and complexity of their IT Operations and increase competitive edge. Leveraging latest technology trends like Operational Intelligence, Analytics and Automation to deliver best-in-class solutions to global customers under a single platform, SUMMIT is an easy-to-use & deploy solution and is delivered as SaaS over Cloud or SaaS On-premises. The solution also provides tight integration across IT Operation functions delivering better efficiencies and higher ROI to CIO organizations. The SUMMIT Platform offers key differentiators to IT Operations Management including Operational Intelligence, Gamification, Runbook Automation, Application Control, Mobility Integration and Endpoint compliance monitoring and enforcement. Our Products: IT Service Management Software Asset Management Software Project Management Software Availability Management Software
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Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniMagma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
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Top Industries
REVIEWERS
Healthcare Company
29%
Financial Services Firm
20%
Government
8%
Transportation Company
4%
VISITORS READING REVIEWS
Financial Services Firm
16%
Transportation Company
14%
Healthcare Company
12%
Comms Service Provider
8%
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Company Size
REVIEWERS
Small Business
20%
Midsize Enterprise
14%
Large Enterprise
66%
VISITORS READING REVIEWS
Small Business
21%
Midsize Enterprise
11%
Large Enterprise
68%
No Data Available
No Data Available
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