We performed a comparison between Clarity SM and TeamSupport based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The fact that it aligns very well with ITIL. I think that's probably one of my favorite things about it, because it's following up a general best practice for service management."
"The initial setup is pretty straightforward."
"The solution's back-end architecture is very good for end users."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"We especially like the look of xFlow. That looks very personal, so they can keep track of how things are going with their ticket, if it has been worked on, what the status of it is. It seems to be a little more user friendly. The user can see more from a distance right away."
"We can search open and closed cases to find what we have done in other incidents."
"XFlow (Temperature) and Service Point together provided an extremely user-friendly and collaborative experience to the point of making it easy for all users of the product, whether end-users or analysts."
"The two most valuable features are the portal and reporting."
"The API is very, very bad so we developed our own."
"It doesn't yet have the ability to integrate with other products."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"When I am reviewing an incident, sometimes there is too much information on the same screen and it is difficult to discern what is of value."
"The product needs to have a better user experience in the interface and mobile functionality."
"We would like more information about all the configurations that we have on our infrastructure side."
"The upgrade was pretty complex."
"It needs better integration with other tools like Jira."
Earn 20 points
Clarity SM is ranked 23rd in Help Desk Software with 107 reviews while TeamSupport is ranked 42nd in Help Desk Software. Clarity SM is rated 7.8, while TeamSupport is rated 7.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas TeamSupport is most compared with .
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