We performed a comparison between Clarity SM and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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Clarity SM is ranked 20th in IT Service Management (ITSM) with 107 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). Clarity SM is rated 7.8, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". Clarity SM is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), SymphonyAI IT Service Management and BeyondTrust Remote Support, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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