Compare CA Service Desk Manager vs. Zendesk

CA Service Desk Manager is ranked 2nd in Help Desk Software with 27 reviews while Zendesk is ranked 17th in Help Desk Software. CA Service Desk Manager is rated 7.8, while Zendesk is rated 0. The top reviewer of CA Service Desk Manager writes "It has helped us to organize a lot of our assets". On the other hand, CA Service Desk Manager is most compared with ServiceNow, CA Cloud Service Management and JIRA Service Desk, whereas Zendesk is most compared with ServiceNow, Atlassian Confluence and JIRA Service Desk.
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CA Service Desk Manager Logo
4,339 views|1,857 comparisons
Zendesk Logo
5,225 views|4,103 comparisons
Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
365,423 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
I think pricing of this model is suitable for growing corporations.Pricing is simple, as it’s per concurrent analysts.It is a bit expensive, but you definitely get what you pay for. It is worth it!

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365,423 professionals have used our research since 2012.
Ranking
2nd
out of 44 in Help Desk Software
Views
4,339
Comparisons
1,857
Reviews
27
Average Words per Review
558
Avg. Rating
7.8
17th
out of 44 in Help Desk Software
Views
5,225
Comparisons
4,103
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 46% of the time.
Compared 8% of the time.
Compared 7% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
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CA Technologies
Zendesk
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

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Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: September 2019.
365,423 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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