We performed a comparison between CA Service Operations Insight [EOL] and Freshdesk based on real PeerSpot user reviews.
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Freshdesk is ranked 1st in Customer Experience Management with 27 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Freshdesk is rated 8.4. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". CA Service Operations Insight [EOL] is most compared with , whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, BMC Helix ITSM and ManageEngine ServiceDesk Plus.
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