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CA Service Operations Insight [EOL] vs Ivanti Service Desk [EOL] comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and Ivanti Service Desk [EOL] based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Anonymous User
Scalable but interface can be improved
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What do you like most about Ivanti Service Desk ?
Top Answer:The tool supports a lot of standard reporting KPIs.
Read all 6 answers   →
What needs improvement with Ivanti Service Desk ?
Top Answer:The documentation for migration which includes migration from one version to another or cloud to on-premises is not available in detail. There is no proper planning on metadata updates. I am not able… more »
Read all 6 answers   →
What is your primary use case for Ivanti Service Desk ?
Top Answer:Basically, we use it for service management from the financial side of things.
Read all 5 answers   →
Ranking
Unranked
In CRM
Unranked
In CRM
Comparisons
Also Known As
CA SOI
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Broadcom
Ivanti
Overview

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

Deliver outstanding IT support services to employees and customers.

Sample Customers
Lexmark, HCL Technologies, Banese
MBDA, Coates Hire, Perth & Kinross Council, Oil States International Inc., London Borough of Lambeth, Avon IM&T Consortium, Diagonal Consulting
Top Industries
No Data Available
VISITORS READING REVIEWS
Government14%
Computer Software Company11%
Healthcare Company8%
Manufacturing Company7%
Company Size
No Data Available
REVIEWERS
Small Business22%
Midsize Enterprise33%
Large Enterprise44%
VISITORS READING REVIEWS
Small Business24%
Midsize Enterprise15%
Large Enterprise61%
Buyer's Guide
CRM
March 2024
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Ivanti Service Desk [EOL] doesn't meet the minimum requirements to be ranked in CRM with 8 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Ivanti Service Desk [EOL] is rated 7.6. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Ivanti Service Desk [EOL] writes "Scalable but interface can be improved". CA Service Operations Insight [EOL] is most compared with , whereas Ivanti Service Desk [EOL] is most compared with ServiceNow, JIRA Service Management, Cherwell Service Management, Freshservice and ManageEngine ServiceDesk Plus.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.