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  • CA Service Operations Insight [EOL] vs. OpenText Service Manager

CA Service Operations Insight [EOL] vs OpenText Service Manager comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and OpenText Service Manager based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Tomasz Kadlewicz
Customizable, flexible, and reliable
It's the point of control for managing issues and offers control in the implementation of the changes. It's had a positive impact in general in our... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."

    • More OpenText Service Manager Pricing and Cost Advice →

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    What do you like most about Micro Focus Service Manager?
    Top Answer:The initial setup is easy.
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    What needs improvement with Micro Focus Service Manager?
    Top Answer:The product's technical support services need improvement.
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    What is your primary use case for Micro Focus Service Manager?
    Top Answer:We use the product for infrastructure, profile, and incident management.
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    Ranking
    Unranked
    In CRM
    12th
    out of 49 in IT Service Management (ITSM)
    Views
    1,367
    Comparisons
    917
    Reviews
    7
    Average Words per Review
    353
    Rating
    7.3
    Comparisons
    Also Known As
    CA SOI
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    Broadcom
    OpenText
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Sample Customers
    Lexmark, HCL Technologies, Banese
    resultspositive, Globicon
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Financial Services Firm14%
    Manufacturing Company12%
    Comms Service Provider7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    Buyer's Guide
    CRM
    March 2024
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    767,847 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. CA Service Operations Insight [EOL] is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". CA Service Operations Insight [EOL] is most compared with , whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.