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CA Service Operations Insight [EOL] vs Samanage comparison

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CA Service Operations Insight [EOL]

Read 6 CA Service Operations Insight [EOL] reviews
views| comparisons
100% willing to recommend
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Samanage

Read 3 Samanage reviews
355 views|236 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and Samanage based on real PeerSpot user reviews.

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Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
Meechai Chongpatiyutt
Detects incidents quickly, improves our SLA performance and solves issues faster
It helps us detect incidents quickly so we can improve our SLA performance and solve issues faster. This makes our customers happy. We also use it... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is expensive."

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    Questions from the Community
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    What do you like most about Samanage?
    Top Answer:The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.
    Read all 2 answers   →
    What needs improvement with Samanage?
    Top Answer:We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate our… more »
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    What is your primary use case for Samanage?
    Top Answer:I use it for incident recording based on your inventory.
    Read all 2 answers   →
    Ranking
    Unranked
    In CRM
    26th
    out of 59 in Help Desk Software
    Views
    355
    Comparisons
    236
    Reviews
    1
    Average Words per Review
    298
    Rating
    8.0
    Comparisons
    Also Known As
    CA SOI
    Learn More
    Broadcom
    SolarWinds
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    "Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
    Sample Customers
    Lexmark, HCL Technologies, Banese
    SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Construction Company15%
    Financial Services Firm13%
    Computer Software Company10%
    Government8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise11%
    Large Enterprise61%
    Buyer's Guide
    CRM
    March 2024
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    768,415 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Samanage is ranked 26th in Help Desk Software with 3 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Samanage is rated 7.6. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". CA Service Operations Insight [EOL] is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.