We performed a comparison between CA Service Operations Insight [EOL] and SymphonyAI IT Service Management based on real PeerSpot user reviews.
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. CA Service Operations Insight [EOL] is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". CA Service Operations Insight [EOL] is most compared with , whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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