CA Service Operations Insight [EOL] vs SysAid comparison

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Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and SysAid based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
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Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "The pricing of SysAid is less than its competitors."
  • "Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
  • "Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
  • "SysAid is a good solution, especially from a pricing perspective."
  • "We saw our investment back at the end of year one."
  • "Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow."
  • More SysAid Pricing and Cost Advice →

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    Top Answer:SysAid is more user-friendly, and its configuration is easier than other tools.
    Top Answer:Though I am not really sure about SysAid's prices, I know that it is competitive compared to some of the other products that our company looked at, like ConnectWise and ServiceNow.
    Top Answer:With SysAid, most of the customers are requesting a native mobile application. SysAid has fewer AI features compared to other tools.
    Ranking
    Unranked
    In CRM
    19th
    out of 59 in Help Desk Software
    Views
    974
    Comparisons
    459
    Reviews
    2
    Average Words per Review
    471
    Rating
    8.5
    Comparisons
    Also Known As
    CA SOI
    Learn More
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

    Sample Customers
    Lexmark, HCL Technologies, Banese
    Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
    Top Industries
    No Data Available
    REVIEWERS
    University29%
    Healthcare Company29%
    Leisure / Travel Company14%
    Transportation Company14%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm10%
    Insurance Company8%
    Retailer8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business50%
    Midsize Enterprise10%
    Large Enterprise40%
    VISITORS READING REVIEWS
    Small Business28%
    Midsize Enterprise14%
    Large Enterprise59%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while SysAid is ranked 19th in Help Desk Software with 10 reviews. CA Service Operations Insight [EOL] is rated 8.0, while SysAid is rated 8.4. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of SysAid writes "A solution that streamlines ticket creation for the staff members of a business and enables efficient issue resolution by the IT team". CA Service Operations Insight [EOL] is most compared with , whereas SysAid is most compared with JIRA Service Management, ServiceNow, Spiceworks, Freshdesk and BMC Helix ITSM.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.