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CA Service Operations Insight [EOL] vs vRealize Business for Cloud comparison

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Buyer's Guide
CRM
March 2024
Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and vRealize Business for Cloud based on real PeerSpot user reviews.

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767,319 professionals have used our research since 2012.
Featured Review
Anonymous User
The tools shorten our time to diagnose and resolve problems
It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training... Read more →
ThomasMeyer
Complete solution for automation, orchestration, and end-to-end lifecycle management
The customer is using for example a Citrix workplace environment. So, with the pandemic, there are some situations where the customer needs all his... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It's expensive, which is one of the problems with this solution."
  • "The pricing model is complicated."
  • "The product is a cost-effective solution."

    • More vRealize Business for Cloud Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about vRealize Business for Cloud?
    Top Answer:The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for vRealize Business...
    Top Answer:The product is a cost-effective solution.
    Read all 5 answers   →
    What needs improvement with vRealize Business for Cloud?
    Top Answer:The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases.
    Read all 10 answers   →
    Ranking
    Unranked
    In CRM
    12th
    out of 38 in Cloud Cost Management
    Views
    184
    Comparisons
    145
    Reviews
    1
    Average Words per Review
    238
    Rating
    8.0
    Comparisons
    Also Known As
    CA SOI
    VMware IT Business Management Suite, VMware ITBM, IT Business Management Suite, Digital Fuel
    Learn More
    Broadcom
    VMware
    Overview

    CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

    VMware IT Business Management Suite offers in three editions: Standard, Advanced, and Enterprise. VMware IT Business Management Suite provides transparency and control over the cost and quality of IT services. By providing a business context to the services IT offers, IT Business Management helps IT organizations shift from a technology orientation to a service broker orientation, delivering a portfolio of IT services that align with the needs of line of business stakeholders. With benchmarks providing objective evidence, IT Business Management also provides the fact-based approach needed to minimize the cost of IT while maximizing the value IT delivers to its customers. Greater transparency and alignment, and the continuous improvement of IT services they enable, support IT as it seeks to develop competitive advantage through major IT transformation initiatives such as cloud, mobility and data center modernization.
    Sample Customers
    Lexmark, HCL Technologies, Banese
    Rent-A-Center, SAIC - (Science Applications International Corporation), Tribune Media, iGATE, EMC, Deutsche Telekom, GEFCO, Banca Ifis
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company14%
    Real Estate/Law Firm14%
    Financial Services Firm12%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business60%
    Midsize Enterprise10%
    Large Enterprise30%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise19%
    Large Enterprise67%
    Buyer's Guide
    CRM
    March 2024
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    CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. CA Service Operations Insight [EOL] is rated 8.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". CA Service Operations Insight [EOL] is most compared with , whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.