CA Service Operations Insight [EOL] vs Xtraction for CA Service Management [EOL] comparison

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Executive Summary

We performed a comparison between CA Service Operations Insight [EOL] and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.

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765,386 professionals have used our research since 2012.
Featured Review
Ranking
Unranked
In CRM
Unranked
In CRM
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
CA SOI
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Overview

CA Service Operations Insight is comprehensive service management software designed to help IT and engineering manage the quality and availability of online services more effectively. This solution helps make your operations less of a technology silo-monitoring team and more business-aligned. CA Service Operations Insight is a customer relationship management system that provides a holistic visualization of the components across technology domains that deliver services to your customers by correlating data from a wide variety of CA and multi-vendor monitoring tools. By moving beyond traditional business service management solutions, our service management software helps you pinpoint what could be threatening to your service delivery. Through cross-domain IT operations analytics, this next-generation customer relationship management system helps your operations staff take specific actions appropriate to your business priorities.

Xtraction for CA Service Management is a self-service solution designed to make the creating, designing and sharing of interactive IT dashboards easy for non-technical users. Users can immediately share service management dashboards with consumers, IT teams and management presenting a unified view of your service management environment. This IT dashboard solution can deliver deep, real-time insight and transparency into key aspects of IT services, including: demand, cost, use, performance, problems and problem resolution. This insight can help your staff engage in fact-based collaboration with IT teams and the business and make more-informed decisions about how to optimally align IT investments with genuine business requirements. This ad hoc IT dashboard and IT reporting solution provides the next level of IT analytics, helping to bring a better understanding of your service management environment. It not only helps IT teams be more self-sufficient in resolving their service related issues, but helps management and executives be more self-sufficient in gaining the information they need for timely decision making.

Learn More: https://www.ca.com/us/products...

Sample Customers
Lexmark, HCL Technologies, Banese
ERGO
Buyer's Guide
CRM
March 2024
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
765,386 professionals have used our research since 2012.

CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in CRM. CA Service Operations Insight [EOL] is rated 8.0, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". CA Service Operations Insight [EOL] is most compared with , whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.