We performed a comparison between CA Service Operations Insight [EOL] and Zendesk based on real PeerSpot user reviews.
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CA Service Operations Insight [EOL] doesn't meet the minimum requirements to be ranked in CRM while Zendesk is ranked 16th in CRM with 57 reviews. CA Service Operations Insight [EOL] is rated 8.0, while Zendesk is rated 8.2. The top reviewer of CA Service Operations Insight [EOL] writes "The tools shorten our time to diagnose and resolve problems". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". CA Service Operations Insight [EOL] is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
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