Most Helpful Review
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
The most valuable feature is the ability to span multiple technologies and multiple vendors.
It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.
We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.
The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.
It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time.
It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.
We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.
There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly.
The Spectrum tool improved our network assurance levels for our business units.
All networks (or network equipment) are monitored through CA Spectrum.
It is easy to understand and determine when and/or where the network is failing.
The monitoring just comes to us: "Oh, there's something wrong with that machine." It tells us. There are some 50,000 machines or so, all doing different things. And if they go down we hear about it.
It helps our NetOps group actually handle alarms in a way that lets them see the bigger picture of those alarms, and how they might affect our services. It helps us communicate information about the network state better to services that might be impacted by a specific network condition.
As the kind of enterprise that straddles the line between telco size and enterprise size, it scales for us, because we're not all the way at telco yet.
It covers a lot of different types of hardware. It can do a lot and saves us time.
It is very stable. We have not had any major issues in over 10 years.
It is the ability to collect data and analyze it, especially key performance indicators. This is before a customer would call to the service center to complain that they have had bad coverage or a dropped call.
With the Vprobes, we quickly identified issues on the application servers, which we normally couldn't, where it usually would be a full circle round between our NOC and server people.
Network faults are easily and quickly identified through dashboards and drill down.
It has versatility to correlate different traffic types and performance management statistics.
The most valuable feature is visibility.
The visual and graphical interfaces in the display that it provides for us to show our senior leadership. We can show them what is actually happening, instead of a spreadsheet.
We build application dashboards and performance indexes for locations.
The solution helps us get to root cause quickly by using the Media Monitor to help identify QoS mismatches for voice calls on the network.
The dashboarding definitely needs improvement.
With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.
The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back.
The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it.
While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.
Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.
We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.
The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information.
The CA Technologies sales team destroyed their relationship with our business units.
It needs better integration with other CA products.
OS monitoring needs to be better developed, as well as their services, e.g., cluster monitoring, URLs, etc.
Make it easier to certify devices.
If they could interact with the MIBs of vendors better, and have a lot more pre-loaded ones, that would be amazing for us right now.
The Spectrum OneClick is a Java-based client, and that's aging. Really, before any new feature integration, I'd love to see a comprehensive rebuild of the UI.
The upgrade process could be smoother. More of the steps around upgrading could be automated.
A better integration with the UIM, as far as being able to do root cause analysis and that type of analytics.
While it is good, the single pane of glass view is too high level. It is better for management or someone doing sanity checks. A lot of times, I need to go deeper into the additional screens to get what I want out of it.
I would like more in-depth convergence between all the applications, especially when I look for information through a data mine.
The current solution is not easy to scale, because it is an appliance-based solution. So, you have to swap everything out.
We would like more encryption of customer data, because we have a very security conscious company. We have a lot of regulation coming in which requires us to make customer data private.
We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line.
Some help screens would be nice, especially if we bring on new operators. It would be great to see if they have more helpful tips available.
The dependency mapping is good, but I am hopeful that they will build some type of partnership and relationship with ServiceNow. I want to see NETSCOUT partner with ServiceNow so they can leverage Service Now Discovery and Service Mapping to automate the build of the service dependency mappings inside of nGeniusONE.
We see it overload once in a while. It doesn't have built-in protection. Therefore, once it gets too much data, it tends to crash. Then, we have to recover it.
Pricing and Cost Advice
We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization.
We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost.
Cost was a factor when selecting this solution, but it just did everything we wanted it to do.
Our licensing costs are 10,000 euros over three years.
We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner.
While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.
It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.
If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.
The cost of some of these products are a little cost prohibitive, which is unfortunate. We have to find lower cost solutions for some of the things that we have to pull in. For the most part, CA has capabilities in pretty much everything that you would need. You just have to figure out where are you going to spend the most money for what you have to actually get done. You can do all these things but, which ones do you have to do? And that's hard to choose sometimes because you want to do them all.
It’s a great tool, but an expensive one. Learn how to use it properly.
It is very expensive, but it's well worth the money.
The scalability becomes very expensive quickly.
The license becomes cost prohibitive very quickly.
It is a little overall pricey and expensive, but you get what you pay for.
It can be expensive, but if you have a good configuration, based on what you are looking for, it's okay, it's manageable.
The biggest problem we have with this product is the expense.
Cost is probably the biggest drawback. Compared to some of the newer vendors that have popped up in the space, it's definitely more on the expensive side... [But] it's been able to keep its value, even in the face of the cheaper competition.
Their pricing is very competitive with other solutions... But what I like about NETSCOUT's licensing is that it's shared across all their platforms. They don't create a new licensing scheme for every one of their products. So for nGeniusONE, you buy a certain license level, and it works on all of their products.
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Also Known As
|PRTG||NETSCOUT nGenius, nGeniusONE|
|Paessler AG||CA Technologies||NETSCOUT|
|PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.||CA Spectrum can enable your organization to discover, optimize and improve its infrastructure and the business services running on top of it. By delivering large-enterprise scalability, robust features and superior root cause analysis, this solution can help your organization effectively manage its dynamic, complex IT infrastructure including physical, virtual and cloud environments as well as network virtualization.||The nGenius Real-Time Monitor software provides you with tools to monitor and display information about your network both historically and in real time. The nGenius Real-Time Monitor software allows you to understand your current network usage and to plan for future needs. It also allows you to proactively troubleshoot problem areas in your network.|
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|Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank||National Informatics Centre India, Banese, Olympus, AlphaServe Technologies, Sicredi||Cerner Corporation|
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