SAP Customer Data Cloud vs Symantec Siteminder comparison

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"SAP CDC is very easy to use and the best part about this tool is its documentation."

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"It's quite scalable.""SAML is the best thing we're using right now because there is no need for creating an external account.""The single sign-on is the solution's most valuable feature""Authentication & Authorization are important because all the sites need authentication for security purposes. That has been handled pretty well all these years with SSO.""Federation is valuable, for sure, because we have a lot of third-party vendors that we need to integrate with, and this is a turnkey solution in some ways.""We almost never have outages nor see slowdowns.""IWA is an out-of-the-box feature. The SAML-based federation is standard for all tools. However, CA Single Sign-On has made the federation configuration way too simple and handy to set up and use.""The Directory is secure. It's our user store, and it's important to keep our members safe. The product does well with that."

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Cons
"I have struggled to give different access to different users in the same application."

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"I would prefer to see their SAML integration be a more streamlined and easier interface.""Better documentation. I went through some sessions on single sign-on for version 12.7.""We are finding some compatibility issues. We're still working with CA on them.""An area Siteminder could improve on is that there are a few limitations, in terms of new protocols for OpenID. If I want to have different scopes, the features are limited. They also do not have APIs exposed, which is a major drawback. API is a feature I would like to see included in the next release.""I'd like to see a rework of the user directory configuration.""The tech support has not been very good for us so we don't use them anymore. We have had some issues. Nobody is perfect.""The initial setup was complex, painful. But that is to be expected of any new setup. When you're a big bank like us, any kind of migration to a new product is hard. I expect it to be painful, and it was painful. But it's not something that you can avoid.""CA has reporting at the moment. With the reporting, every particular segmented product has a reporting engine. I would like to see centralized reporting for all of them together."

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Pricing and Cost Advice
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  • "The price is quite comparable to the other enterprise-level solutions in that market."
  • "I recommend conducting a PoC on every available product before choose one."
  • "CA solutions are generally expensive but for the customer the ROI is big."
  • "Symantec Siteminder is expensive; they could definitely do better on the price."
  • "The licensing is fair for this solution."
  • "Siteminder is a little costly. You pay for licensing, and they offer packages, so if you have less users, then you have to buy different products at different prices. If you have more of a user base, then the package is different. They also include other features—for example, if you have a database and you're using Siteminder, then it's good to use a Semantic-specific database, but if you are using less, then you have to purchase the database separately. Whereas if you are going for a bigger license, then it comes within the package. It depends on which plan you are using."
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    Ranking
    2nd
    out of 3 in Social Login
    Views
    22
    Comparisons
    18
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    16th
    Views
    1,690
    Comparisons
    1,298
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    Comparisons
    Also Known As
    Gigya Customer Identity Management
    Single Sign-On, SiteMinder, CA SSO, Layer7 SiteMinder
    Learn More
    Overview

    SAP's Customer Data Cloud helps grow your audience and build trusted, personalized customer relationships based on transparency and personal data control.

    Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform that applies the appropriate authentication mechanism to positively identify users; provides single sign-on and identity federation for seamless access to any application; enforces granular security policies to stop unauthorized access to sensitive resources; and monitors and manages the entire user session to prevent session hijacking. Finally, Symantec SiteMinder is battle-tested and has been deployed in the largest IT environments in the world.

    Sample Customers
    Nutricia-Danone, ESI, Frontier Communications, Medialaan, Verizon Wireless, Talpa Media
    British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo
    Top Industries
    VISITORS READING REVIEWS
    Manufacturing Company18%
    Computer Software Company13%
    University11%
    Retailer9%
    REVIEWERS
    Financial Services Firm39%
    Comms Service Provider7%
    Healthcare Company7%
    Retailer7%
    VISITORS READING REVIEWS
    Financial Services Firm33%
    Insurance Company11%
    Computer Software Company9%
    Manufacturing Company7%
    Company Size
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise10%
    Large Enterprise77%
    REVIEWERS
    Small Business8%
    Midsize Enterprise4%
    Large Enterprise88%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise6%
    Large Enterprise82%

    SAP Customer Data Cloud is ranked 2nd in Social Login while Symantec Siteminder is ranked 16th in Single Sign-On (SSO). SAP Customer Data Cloud is rated 8.0, while Symantec Siteminder is rated 8.0. The top reviewer of SAP Customer Data Cloud writes "Enables us to sell products which creates significant revenue but their disaster recovery needs improvement". On the other hand, the top reviewer of Symantec Siteminder writes "Easy to implement and customize and very stable". SAP Customer Data Cloud is most compared with Auth0, SAP Identity Management, Okta Workforce Identity, ForgeRock and Symantec VIP Access Manager, whereas Symantec Siteminder is most compared with PingFederate, ForgeRock, Okta Workforce Identity, PingID and Microsoft Entra ID.

    We monitor all Social Login reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.