Compare CafeX vs. Velaro Live Chat

CafeX is ranked 4th in Live Chat while Velaro Live Chat is ranked 13th in Live Chat. CafeX is rated 0, while Velaro Live Chat is rated 0. On the other hand, CafeX is most compared with LivePerson LiveEngage and LiveChat, whereas Velaro Live Chat is most compared with .
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CafeX Logo
354 views|276 comparisons
Velaro Live Chat Logo
34 views|16 comparisons
Ranking
4th
out of 16 in Live Chat
Views
354
Comparisons
276
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
13th
out of 16 in Live Chat
Views
34
Comparisons
16
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 77% of the time.
Compared 23% of the time.
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CafeX Communications
Velaro
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Overview

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.
Offer
Learn more about CafeX
Learn more about Velaro Live Chat
Sample Customers
JurisLinkDell, Comcast, Pfizer, University of Pennsylvania
We monitor all Live Chat reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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