ChatX Live Assist 365 vs Velaro Live Chat comparison

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Ranking
2nd
out of 23 in Live Chat
Views
257
Comparisons
135
Reviews
0
Average Words per Review
0
Rating
N/A
8th
out of 23 in Live Chat
Views
40
Comparisons
31
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
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Velaro
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Overview

CafeX Live Assist provides customers live access to experts right from your website and apps with screen sharing, video chat, co-browse and more. It provides with a simple code to start co-browsing immediately from a browser or mobile app without installation and telephony integration. Unlike most co-browsing technologies, CafeX avoids sharing the Document Object Model (DOM) between the user and the expert, because DOM can create browser compatibility issues and lacks support for native mobile apps. CafeX's unique technology supports co-browsing on iOS and Android and avoids formatting inconsistencies between browsers. Live Assist ensures that sensitive information, fields and regions are hidden from the expert's view. This enterprise-ready solution also works with existing business collaboration systems to ensure IT investments are protected.

Velaro Live Chat offers a robust, customizable solution that's easy to set up and starts delivering results within hours or days. It automatically and instantly get a full picture of every website visitor - what they've viewed, how they got to your site and what they've chatted about before. Your agents will know the answer before the customer even asks the question. Velaro Live Chat is a rules-based workflow and routing functionality that send chats to individual customer service reps (or groups of CSRs) based on any criteria. It can filter, view and analyze enterprise-wide live help performance with the set of reporting tools, real time, or run regularly scheduled reports. It has an Enterprise Security using a click-to-chat tools that are designed with privacy.
Sample Customers
JurisLink
Dell, Comcast, Pfizer, University of Pennsylvania

ChatX Live Assist 365 is ranked 2nd in Live Chat while Velaro Live Chat is ranked 8th in Live Chat. ChatX Live Assist 365 is rated 0.0, while Velaro Live Chat is rated 0.0. On the other hand, ChatX Live Assist 365 is most compared with , whereas Velaro Live Chat is most compared with .

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