Compare Calabrio WFM vs. Genesys Cloud

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Calabrio WFM Logo
742 views|436 comparisons
Genesys Cloud Logo
5,424 views|4,980 comparisons
Ranking
Views
742
Comparisons
436
Reviews
0
Average Words per Review
0
Rating
N/A
Views
5,424
Comparisons
4,980
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
Calabrio
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloud
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Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.
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Learn more about Calabrio WFM
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Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster
Top Industries
REVIEWERS
Healthcare Company28%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Comms Service Provider16%
Computer Software Company16%
Energy/Utilities Company9%
Media Company8%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider17%
Media Company10%
Insurance Company6%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise90%
No Data Available

Calabrio WFM is ranked 6th in Workforce Engagement Management while Genesys Cloud is ranked 2nd in Workforce Engagement Management. Calabrio WFM is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Calabrio WFM is most compared with Verint Workforce Engagement Cloud, NICE Workforce Optimization, ZOOM Eleveo WFM, NICE CXone and Genesys PureConnect, whereas Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Cisco CCX, Genesys PureConnect and Avaya IX Contact Center.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.