Compare Calabrio WFM vs. NICE Workforce Optimization

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Views
834
Comparisons
432
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Views
978
Comparisons
886
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Average Words per Review
0
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Also Known As
Calabrio
NICE SmartCenter, SmartCenter
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Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
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Learn more about Calabrio WFM
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Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Harte-Hanks Inc.
Top Industries
REVIEWERS
Healthcare Company28%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Computer Software Company18%
Comms Service Provider14%
Media Company10%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company23%
Comms Service Provider18%
Financial Services Firm10%
Media Company8%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise90%
No Data Available

Calabrio WFM is ranked 7th in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Calabrio WFM is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Calabrio WFM is most compared with Verint Workforce Engagement Cloud, Genesys Cloud and Avaya Workforce Engagement, whereas NICE Workforce Optimization is most compared with Verint Workforce Engagement Cloud, Aspect Workforce Optimization, Genesys Cloud and Avaya Workforce Engagement.

See our list of best Workforce Engagement Management vendors.

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