Compare Calabrio WFM vs. Verint Workforce Engagement Cloud

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834
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432
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0
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Views
1,354
Comparisons
1,104
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0
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0
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Also Known As
Calabrio
Impact 360, Verint Engagement Management
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Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.
Gives an overview of employee performance with comparisons to target metrics, past performance, and peer performance.
Offer
Learn more about Calabrio WFM
Learn more about Verint Workforce Engagement Cloud
Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
New York Life, Elavon, VSP Vision Care
Top Industries
REVIEWERS
Healthcare Company28%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Computer Software Company18%
Comms Service Provider14%
Media Company10%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company27%
Insurance Company15%
Comms Service Provider13%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise90%
No Data Available

Calabrio WFM is ranked 7th in Workforce Engagement Management while Verint Workforce Engagement Cloud is ranked 3rd in Workforce Engagement Management. Calabrio WFM is rated 0.0, while Verint Workforce Engagement Cloud is rated 0.0. On the other hand, Calabrio WFM is most compared with NICE Workforce Optimization, Genesys Cloud and Avaya Workforce Engagement, whereas Verint Workforce Engagement Cloud is most compared with NICE Workforce Optimization, Genesys Cloud, NICE Interaction Analytics, CallMiner Eureka and Aspect Workforce Optimization.

See our list of best Workforce Engagement Management vendors.

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