CXone Workforce Optimization vs. Calabrio

As of July 2019, Calabrio is ranked 1st in Contact Center Optimization with 5 reviews vs CXone Workforce Optimization which is ranked 9th in Contact Center Optimization. The top reviewer of Calabrio writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". Calabrio is most compared with NICE Workforce Optimization, Verint Engagement Management and Aspect. CXone Workforce Optimization is most compared with Genesys PureConnect.
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3,950 views|562 comparisons
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211 views|78 comparisons
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Also Known As
inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at Follow @calabrio on Twitter.

CXone Workforce Optimization unlocks the potential of your team by inspiring employees' self-improvement, amplifying quality management efforts to enhance the customer experience, and reducing labor waste. Our patented technology provides the industry's most accurate forecasts, helps foster employee ownership & accountability, and is fully integrated with NICE inContact CXone.

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Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters. Avaya, Cisco, Depaul University, Shoretel, Stellarone Bank
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