We performed a comparison between Capriza and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Key features include security, decreased development time, responsiveness, cross-platform."
"Very easy to implement and to respond to my clients' needs."
"It allows us to filter the data, create graphs, and get detailed reports."
"Within our organization, we're not finding really any major issues with scalability and things of that nature."
"The analytics - we like to keep track of how much work everyone is doing."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"There are many expansions available."
"The solution integrates well with other products."
"There is a need for API-based development which offers completely customized functionality."
"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."
"I have enjoyed all the features. There is not any feature that I have missed or didn't have."
"The setup was time-consuming and required a lot of internal resources."
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"Local solutions have lower costs."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
Earn 20 points
Capriza is ranked 21st in Mobile Development Platforms while ServiceNow is ranked 1st in IT Service Management (ITSM) with 210 reviews. Capriza is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of Capriza writes "Helps us quickly develop mobile solutions for our clients, while ensuring compliance". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Capriza is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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